Operations Assistant
1 month ago
Operations Assistant
London, Westminster - full time office based
£22,000 - £26,000
We are currently recruiting for a professional membership body seeking a front of house assistant / database and general administration assistant
This a small and friendly working environment who are looking for real team player to support the wider organisation.
This is an entry-level, junior role, for an enthusiastic, flexible, fast-learner who is starting out in your career - you may have recently left education and be seeking your first job or looking for progression from your second job in a business environment.
Your Key Attributes
- High standard of customer service
- Good communication skills, both written and oral
- Excellent listening and questioning skills
- Enthusiastic about data and detail
- Aware of databases and the need for accuracy
- Aware of business principles
- Flexible, fast-learner
- Confident in proactively reacting to problems and requests
- Willing to undertake basic office facilities maintenance and use DIY tools
- Able to take ownership and follow up
- Able to multi-task, remain calm under pressure and prioritise time spent on tasks
- A true team player, willing to contribute and communicate respectfully
- IT literate - confident using MS office and beyond, eg Outlook, database, zoom etc
Main Duties
- Front of House - located at front desk 3 days per week
- Greeting and directing visitors and contractors
- Setting up meeting rooms and helping with audio-visual equipment
- Housekeeping - keeping all areas tidy, clean and well-stocked
- Answering first to main phone line and directing calls as appropriate
- Ordering lunches, including 'team lunch’ every Friday
- Taking room bookings and liaising with ground floor reception
- Team Admin, Database and Membership - located in main office 2 days per week
- Proactively updating all member and stakeholder personnel changes in our database
- Data cleansing and data entry
- Issuing website password resets
- Keeping the printer stocked with paper
- Arranging couriers / taxis
- Helping to arrange team socials
- Helping with event logistics / delivery
- Helping on facilities management, eg liaison with security, cleaners, electricians, aircon engineers, plumbers, audio-visual engineers etc
- Working with others to improve database/website 'user experience’ and efficiency
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