Control Room Operator

2 weeks ago


Wolverhampton, United Kingdom Wolverhampton Homes Full time

Job Introduction

**Control Room Operator x 3.5**

**Salary**: £30,178 - £32,620 (+ 10% Shift Allowance)

**Hours**: 37 hours per week x 3 (full time)

18.5 hours per week x 1 (part time)

**Rotational basis, Monday through to Sunday, with a requirement to work weekends and bank holidays - shift pattern 5.30am - 2pm, 1.30pm - 10pm, 9.30pm - 6am**

**Location**: Office based - Stowlawn, Wolverhampton.

**Job Type**: Permanent

**Overview**:
We have an exciting opportunity for four individuals to join us in the role of Control Room Operator.

**Key Responsibilities**:

- Be competent in the use of the various platforms within the Control Room to include but not restricted to CCTV, Door Entry. Telecare, Out of Hours calls
- Play a key role in supporting teams to ensure customers live in a clean, safe, and secure environment.
- Escalating incidents across the city to internal teams and emergency services and supporting them with statements and evidence
- Provide an efficient and professional response to inbound calls coming through on our city-wide Out of Hours system and from customers using their Telecare personal alarm system.

**About you**:

- Can you demonstrate significant experience in delivering excellent customer service including over the telephone?
- Are you able to employ an empathetic approach to customers?
- Do you have a positive can-do attitude?

**Our organisation**:
We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

**Equality and Diversity**:
We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

**Reports To**:Customer Experience Team Leader

**Closing date**: 9 May 2024

**Interview date**: 20 May 2024

**Contact for an informal discussion / more information**:
Michael Hough

07816 085086



  • Wolverhampton, United Kingdom Great Bear Full time

    Company Description Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and...

  • Control Room Operator

    2 weeks ago


    Wolverhampton, Wolverhampton, United Kingdom Wolverhampton Homes Full time

    Job IntroductionControl Room Operator x 3.5Salary: £30,178 - £32, % Shift Allowance)Hours: 37 hours per week x 3 (full time)18.5 hours per week x 1 (part time)Rotational basis, Monday through to Sunday, with a requirement to work weekends and bank holidays - shift pattern 5.30am - 2pm, 1.30pm - 10pm, 9.30pm - 6amLocation: Office based - Stowlawn,...


  • Wolverhampton, United Kingdom My Vision Security Ltd Full time

    As a Control Room Operative, you will be the voice of the company, you will be the first point of contact for customers. You must have excellent customer service skills and be able to multi-task. We are offering a Permanent position, including company benefits, pension scheme, and free on site parking. You will operate inbound and outbound calls, CCTV and...


  • Wolverhampton, United Kingdom My Vision Security Ltd Full time

    As a Control Room Operative, you will be the first point of contact for the business. You must have excellent customer service skills and be able to multi-task. You will operate inbound and outbound calls, CCTV and Alarm activation's, such as but not limited to Intruder Alarms and Fire Alarms. You will be working a 4 on 4 off shift pattern of 12-hour...

  • Technical Specialist

    2 weeks ago


    Wolverhampton, United Kingdom City of Wolverhampton Council Full time

    Job Introduction **Network Management - Technical Specialist Control Room** **Salary - £27,803 - £31,364 (Grade 5 + 5% shift allowance)** **Hours - 37** **Contract type - full time** We are seeking a skilled Technical Specialist to join our Network Management Control Room team. As a Technical Specialist, you will play a crucial role in the efficient...

  • Technical Specialist

    2 weeks ago


    Wolverhampton, United Kingdom City of Wolverhampton Council Full time

    Job Introduction **Network Management - Technical Specialist Control Room** **Salary - £27,803 - £31,364 (Grade 5 +5% shift allowance)** **Hours - 37** **Contract type - full time** To operate the systems, for the effective and efficient operation and maintenance of the Control Room including TMS, CCTV, MYCITY and Car Park control and access systems....

  • Technical Specialist

    2 weeks ago


    Wolverhampton, United Kingdom City of Wolverhampton Council Full time

    Job Introduction **Network Management - Technical Specialist Control Room Supervisor** **Salary - £33,945 - £38,223 (Grade 6)** **Hours - 37** **Contract type - full time** Managing a small team to provide supervision of the systems, technical design and development for the effective and efficient operation and maintenance of the Control Room including...

  • Mail Room Operative

    3 weeks ago


    Wolverhampton, United Kingdom Hireonline Full time

    **Mailroom Assistant - Wolverhampton, WV9** - Contract: On-Going - Hours: 8am-5pm - Pay: £11.44 per hour **The role of **Mailroom Assistant** - Prepping documents - Distributing and dispatching mail & couriers - Stock Audits - General Mail Room duties - Some manual handling required - Setting up meeting and conference rooms. **The benefits**: - Access to...

  • Cctv Operator

    3 weeks ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    **The post holder will**: Assist with the day to day running of the control room Be the CCTV point of contact for the Trust, responsible for day to day operational requirements of the CCTV system, including functioning of servers and cameras as required Liaise with the trust appointed security service provider and CCTV/Security contractors ensuring...

  • Plant Operator

    1 month ago


    Wolverhampton, United Kingdom H9 Technical Full time

    H9 Technical Recruitment are hiring for a Plant Operator to work at our clients EfW plant in Wolverhampton to be responsible for controlling and monitoring operations of the boilers and turbine to ensure the optimum generation of steam. Roles and Responsibilities Report and monitor performance, by operating the plant turbine, boilers, and coordinate...

  • Plant Operator

    4 weeks ago


    Wolverhampton, United Kingdom H9 Technical Full time

    H9 Technical Recruitment are hiring for a Plant Operator to work at our clients EfW plant in Wolverhampton to be responsible for controlling and monitoring operations of the boilers and turbine to ensure the optimum generation of steam. Roles and Responsibilities Report and monitor performance, by operating the plant turbine, boilers, and coordinate...

  • Plant Operator

    3 weeks ago


    Wolverhampton, United Kingdom H9 Technical Full time

    H9 Technical Recruitment are hiring for a Plant Operator to work at our clients EfW plant in Wolverhampton to be responsible for controlling and monitoring operations of the boilers and turbine to ensure the optimum generation of steam.Roles and ResponsibilitiesReport and monitor performance, by operating the plant turbine, boilers, and coordinate incoming...

  • Post Room Assistant

    2 weeks ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are seeking an enthusiastic individual to join our Post Room team to support us in providing an effective and efficient Post Room service at New Cross Hospital. Previous hospital experience is not essential but experience of carrying out similar duties is desirable. Hous of work are 1300 to 1700, Monday to Friday. To work within the Post room team...

  • Plant Operator

    2 weeks ago


    Wolverhampton, United Kingdom H9 Technical Recruitment Full time

    H9 Technical Recruitment are hiring for a Plant Operator to work at our clients EfW plant in Wolverhampton to be responsible for controlling and monitoring operations of the boilers and turbine to ensure the optimum generation of steam. Roles and Responsibilities Report and monitor performance, by operating the plant turbine, boilers, and coordinate...

  • Post Room Assistant

    2 weeks ago


    Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are seeking an enthusiastic individual to join our Post Room team to support us in providing an effective and efficient Post Room service at New Cross Hospital.Previous hospital experience is not essential but experience of carrying out similar duties is desirable.Hous of work are 1300 to 1700, Monday to Friday.To work within the Post room team delivering...


  • Wolverhampton, United Kingdom David Austin Roses Full time

    **Seasonal Tea Room Supervisor** **Why David Austin Roses** For over 60 years we have been growing roses on our family farm in Shropshire, lovingly nurturing them by hand until they are ready to be passed onto our customers, to be enjoyed in their own gardens. As a family-owned and run business, we are hugely fortunate to work closely with the talented...


  • Wolverhampton, United Kingdom OSB Group Full time

    About the team: The Operations Control and Assurance team are a specialist team, who provide independent assurance across the Operational 1LoD through assurance monitoring, outcomes testing and customer journeys. The **Senior Operations Control and Assurance Officer** reports into the Operational Control & Assurance Manager, Mortgages and can be based in...

  • Material Controller

    3 weeks ago


    Wolverhampton, United Kingdom Rubix Full time

    **Want to create industry-leading change and grow your career?** We’re looking for a dynamic Material Controller to join our Supply Chain team in Wolverhampton. This is a varied role with plenty of room to make it your own! As well as delivering an exceptional standard of service to internal customers, you’ll be responsible ensuring stock levels are...

  • Operations Manager

    1 week ago


    Wolverhampton, United Kingdom H9 Technical Full time

    H9 Technical Recruitment are hiring for an operations Manager to work at our clients Waste to Energy plant in Wolverhampton to ensure all legal and regulatory requirements, quality and environment assurance standards, Health and Safety, work in accordance with permit to operate under current regulations and company policies. Responsibilities Manage and...

  • Warehouse Controller

    3 weeks ago


    Wolverhampton, United Kingdom Marshall Harmony Full time

    **Goods in & Despatch that’s your territory, making sure everything coming into the building is logged and everything that goes out has the right paperwork!** The doorbell rings, all goes silent, whose responsibility is it?. No one takes ownership, which is where you come in! You know that an organised warehouse is the heart of any manufacturing...