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Senior Operations Control and Assurance Officer

8 months ago

Wolverhampton, United Kingdom OSB Group Full time

About the team:
The Operations Control and Assurance team are a specialist team, who provide independent assurance across the Operational 1LoD through assurance monitoring, outcomes testing and customer journeys. The **Senior Operations Control and Assurance Officer** reports into the Operational Control & Assurance Manager, Mortgages and can be based in Wolverhampton or Chatham. Occasional travel to other OSB offices in the UK.

This is a 12 months fixed term contract.

About Us:
The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.

What you will be doing:
This is a specialised role that supports the delivery of the Operations Control and Assurance framework by performing scheduled assurance activities. You will provide specialist, effective and independent assurance for assigned business functions within the Operational 1LoD and will be responsible for supporting the execution of customer outcomes and control assurance testing in either Mortgage Servicing. The role is key in ensuring the Operational 1LoD meets business needs and regulatory expectations.

Your responsibilities will include:

- Conducting the day to day execution of customer outcomes testing and independent risk and control assurance testing across area of responsibility (in line with approved assurance plan)
- Maintaining and developing both the customer outcomes testing and the independent risk and control assurance testing checklists
- Provide regular feedback to area of responsibility on customer outcomes and risk and control assurance testing including key themes, area of focus and agreeing remediation / action plans where required
- Maintaining up to date knowledge of regulatory expectations and the Bank’s Operational Risk and Conduct Risk frameworks
- Developing and maintaining a positive and collaborative relationship with key stakeholders across the Bank to complete the Ops 1LoD assurance plan
- Timely identification and clear communication of emerging risks or business threats that could influence the risk profile of Operations 1LoD

In return for your commitment:
We offer a base salary dependent on experience and location of between £34,000 - £40,000 and a competitive benefits package including:

- Discretionary annual bonus opportunity of up to 15%
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)

This is a 12 month FTC.

Could you be the one?:
We are looking for talented individuals who have the experience and knowledge set out below:
Essential
- Previous work experience in quality assurance within Banking/ Financial Services in either Collections OR Mortgage Servicing
- Experience in conducting customer outcomes testing
- Strong and current knowledge of Conduct and Operational Risk and Control Management and of risk and internal control principles and frameworks such as COSO
- Excellent knowledge and experience on the FCA’s Consumer Outcomes, Fair treatment of Vulnerable Customers and Consumer Duty Regulations
- Understanding of Vendor Management, Third Party risk management

Desirable
- Previous experience of working in a 1.5 control model or chief control office

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next:
Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.
- OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds._
- As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversi