Control Room Operative

5 months ago


Wolverhampton, United Kingdom My Vision Security Ltd Full time

As a Control Room Operative, you will be the voice of the company, you will be the first point of contact for customers. You must have excellent customer service skills and be able to multi-task.

We are offering a Permanent position, including company benefits, pension scheme, and free on site parking.

You will operate inbound and outbound calls, CCTV and Alarm activations, such as but not limited to Intruder Alarms and Fire Alarms. You will be working a 4 on 4 off shift pattern of 12-hour shifts.

The Control Room is responsible for the smooth running of the business, and your duties will include the following:
To be responsible for the day-to-day operation within the Alarm Receiving Centre, delivering and exceeding on our promise to customers of an industry leading response.
- Be the first point of contact for the customers and deal with day to day matters such as alarm activations, testing of systems, fault reporting.
- Recording all events and actions taken for these events.
- Updating customer records with information.
- Liaise with Security Guards and Mobile Response teams, including Monitoring staff management software, such as taking Check Calls.
- Ensure that any relevant information is noted and handed over between shifts.

Essential Attributes:

- Experience of a Call Centre/ Help Desk Environment
- SIA CCTV Badge
- Must be able to Multi Task and manage workloads under pressure
- Be willing to continually learn new skills in an ever-changing environment
- Must have an excellent Telephone Manor and be computer literate.

**Job Types**: Full-time, Permanent

**Salary**: Up to £10.70 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 12 hour shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Call Centre: 1 year (preferred)

Licence/Certification:

- SIA CCTV Licence (required)

Work Location: In person


  • Control Room Operative

    5 months ago


    Wolverhampton, United Kingdom Great Bear Full time

    Company Description Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and...


  • Wolverhampton, United Kingdom My Vision Security Ltd Full time

    As a Control Room Operative, you will be the first point of contact for the business. You must have excellent customer service skills and be able to multi-task. You will operate inbound and outbound calls, CCTV and Alarm activation's, such as but not limited to Intruder Alarms and Fire Alarms. You will be working a 4 on 4 off shift pattern of 12-hour...

  • Mail Room Operative

    5 months ago


    Wolverhampton, United Kingdom Hireonline Full time

    **Mailroom Assistant - Wolverhampton, WV9** - Contract: On-Going - Hours: 8am-5pm - Pay: £11.44 per hour **The role of **Mailroom Assistant** - Prepping documents - Distributing and dispatching mail & couriers - Stock Audits - General Mail Room duties - Some manual handling required - Setting up meeting and conference rooms. **The benefits**: - Access to...

  • Cctv Operator

    5 months ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    **The post holder will**: Assist with the day to day running of the control room Be the CCTV point of contact for the Trust, responsible for day to day operational requirements of the CCTV system, including functioning of servers and cameras as required Liaise with the trust appointed security service provider and CCTV/Security contractors ensuring...

  • Post Room Assistant

    5 months ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are seeking an enthusiastic individual to join our Post Room team to support us in providing an effective and efficient Post Room service at New Cross Hospital. Previous hospital experience is not essential but experience of carrying out similar duties is desirable. Hous of work are 1300 to 1700, Monday to Friday. To work within the Post room team...


  • Wolverhampton, United Kingdom David Austin Roses Full time

    **Seasonal Tea Room Supervisor** **Why David Austin Roses** For over 60 years we have been growing roses on our family farm in Shropshire, lovingly nurturing them by hand until they are ready to be passed onto our customers, to be enjoyed in their own gardens. As a family-owned and run business, we are hugely fortunate to work closely with the talented...


  • Wolverhampton, United Kingdom OSB Group Full time

    About the team: The Operations Control and Assurance team are a specialist team, who provide independent assurance across the Operational 1LoD through assurance monitoring, outcomes testing and customer journeys. The **Senior Operations Control and Assurance Officer** reports into the Operational Control & Assurance Manager, Mortgages and can be based in...

  • Material Controller

    5 months ago


    Wolverhampton, United Kingdom Rubix Full time

    **Want to create industry-leading change and grow your career?** We’re looking for a dynamic Material Controller to join our Supply Chain team in Wolverhampton. This is a varied role with plenty of room to make it your own! As well as delivering an exceptional standard of service to internal customers, you’ll be responsible ensuring stock levels are...

  • Cctv Operator

    5 months ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    Maintain high standards of information governance with the storage, issue and disposal of CCTV data from the trust database. Ensure the Home Office June 2013 CCTV Code of Practise is followed to a high standard. Be up to date with latest CCTV guidelines and legislation (GDPR) Leadership or managerial Liaise with the trust on site contracted companies with...

  • Financial Controller

    1 month ago


    Wolverhampton, United Kingdom Mitchell Adam Full time

    An emergent contract management business based in Birmingham are searching for an ambitious, talented and proactive Financial Controller to strengthen its senior management team. Working closely with the Group Finance Director and managing a finance team of 4, you will assume a key role in guiding the day-to-day operations of the business - informing and...

  • Financial Controller

    3 weeks ago


    Wolverhampton, United Kingdom CV-Library Full time

    SF Recruitment are partnered with a Wolverhampton based, service provider who are seeking a Financial Controller. Reporting directly to the CFO, this is a critical role in the development of the business as it continues to scale. It provides a motivated individual with an ideal opportunity to grow with the business during its next phase of growth. The...


  • Wolverhampton, United Kingdom University of Wolverhampton Full time

    We are looking for a post room operative to work at our City Campus. **Part-Time 20 hours per week**: We are looking for a post room operative to work at our City Campus. The position is 20 hours a week, on a Monday to Friday basis. Working hours may vary but the earliest start will be 06:45 and the latest finish 17:09. Applicants should have excellent...


  • Wolverhampton, United Kingdom SF Recruitment Full time

    SF Recruitment are partnered with a Wolverhampton based, service provider who are seeking a Financial Controller. Reporting directly to the CFO, this is a critical role in the development of the business as it continues to scale. It provides a motivated individual with an ideal opportunity to grow with the business during its next phase of growth. The...


  • Wolverhampton, United Kingdom OSB Group Full time

    About the team: The **Group Head of First Line Risk and Control **for Operations is a brand new role reporting into the Deputy Chief Controls Officer, has direct line management accountability and responsibility for a larger multi-site team. The Operations Control and Assurance function are a specialist team, who provide independent assurance across the...

  • Schedule Controller

    5 months ago


    Wolverhampton, United Kingdom Cawood Full time

    This role is located in our business unit, Enitial, within the Cawood Scientific Field Services Division. Enitial, a division of Cawood Scientific, is the UK’s leading provider of independent field monitoring and sampling services. Our highly skilled team of 80 technicians acts as the ‘boots on the ground’ for customers throughout the UK, providing...

  • Document Controller

    5 months ago


    Wolverhampton, United Kingdom Marshall Harmony Full time

    **When it comes to document control and certifications you know your stuff, you know the importance of matching those incoming mill certificates against the products going out of the door.** **As a Certifications Engineer or Document Controller your training might be in API or other metal related standards, but there is no getting past you, if you don’t...

  • Material Controller

    5 months ago


    Wolverhampton, United Kingdom Brammer Buck & Hickman Full time

    Want to create industry-leading change and grow your career? We’re looking for a dynamic Material Controller to join our Supply Chain team in Wolverhampton. This is a varied role with plenty of room to make it your own! As well as delivering an exceptional standard of service to internal customers, you’ll be responsible ensuring stock levels are...

  • Credit Controller

    5 months ago


    Wolverhampton, United Kingdom Culligan Shared Services Full time

    **The Role** We are growing our Credit Control Team due to expansion. **Salary**: £24,000 - £26,000 depending on experience plus bonus of up to £1000 a month **Proven Credit Control experience is essential for this role** **Responsibilities**: - Responsible for maintaining ledgers recording customer debt, communications, queries and outcomes. -...


  • Wolverhampton, United Kingdom Rubix Full time

    **Do you like to do things differently? or looking to accelerate your career?** We’re looking for a dynamic and driven Material Control Administrator to join our team in Wolverhampton. As Material Control Administrator you will be working alongside the material planning team, ensuring that stock levels are maintained effectively, raising stock...

  • Document Controller

    5 months ago


    Wolverhampton, United Kingdom King and Moffatt Building Services Full time

    Operating for over 45 years, King & Moffatt Building Services provide complete Mechanical and Electrical services across all sectors of the construction industry including Industrial, Logistics, Food, Pharmaceutical, Data Centre, Mining, Healthcare, Commercial, Hotel & Leisure, High-End Residential, Public, and Energy. From design stage to the installation...