Repayments Officer Level 2

4 weeks ago

Glasgow, United Kingdom Student Loans Company Full time

**Details**:
**Reference number**:

- 355943**Salary**:

- £24,938 - £24,938- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Other**Contract type**:

- Permanent**Business area**:

- SLC - Repayments and Customer Compliance**Type of role**:

- Contact Centre**Working pattern**:

- Full-time**Number of jobs available**:

- 6Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- GlasgowAbout the job

**Job summary**:
**Salary**:£24,938 per annum

**Pension**:28.971% - Alongside your salary of £24,938, Student Loans Company contributes £6,977 towards you being a member of the Civil Service Defined Benefit Pension scheme

**Location**:Glasgow

**Advert Closing Date**:22 June 2024

**Is it time you unlocked your potential?**

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment, and repayment services.

**Job description**:
SLC now have an exciting opportunity for a highly proficient and knowledgeable Repayment Officer Level 2 to join our team. This role is pivotal in managing repayment customer queries, delivering exemplary customer service, and providing crucial support to our wider repayments team.

As a Repayment Officer Level 2, you will be responsible for managing repayment customer queries across multiple communication channels while delivering outstanding levels of customer service. You will provide services across a range of SLC products and debt categories, adhering to quality and productivity expectations. Your ability to work dynamically across various types of work and deliver exceptional service will be key to your success in this role.

**SLC offer a Blend working model which will typically be 2 days in the office and 3 days from home.**

**Person specification**:
**What you bring**:

- Proficiency in managing customer queries and delivering exemplary customer service.
- Ability to work dynamically across various tasks and deliver exceptional service.
- Strong communication and negotiation skills.
- Empathy and understanding towards vulnerable customers.
- Compliance with company policies and legislative frameworks
- Accuracy and attention to detail to achieve high standards of work in line with personal goals and those of the business
- Excellent problem-solving skills
- Understand and interpret a wide range of information to inform advice and decision making
- Computer literate with ability to work across multiple programmes (Office 365, CRM systems, databases etc)

**Benefits**:

- Alongside your salary of £24,938, Student Loans Company contributes £6,977 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.**You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes**:

- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual leave
- Flexi-time and enhanced flexible working options available
- Option to join the Civil Service pension scheme
- Life insurance cover for 4 x annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

Things you need to know

**Selection process details**:
If successful and transferring from another Government Department a criminal record check may be carried out.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:

- Open to UK nationals only.**Working for the Civil Service**:

- The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).-
**Diversity and Inclusion**:

- The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).- This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applican

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