Repayments Officer

2 weeks ago

Glasgow, United Kingdom Student Loans Company Full time

**Details**:
**Reference number**:

- 349350**Salary**:

- £22,800 - £22,800- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Other**Contract type**:

- Permanent**Business area**:

- SLC - Operations**Type of role**:

- Contact Centre**Working pattern**:

- Full-time**Number of jobs available**:

- 12Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- GlasgowAbout the job

**Job summary**:
**Role Title**: Repayments Officer (Repayment Recoveries)

**Salary**: £22,800 per annum

**Pension**:28.97% - Alongside your salary of £22,800, Student Loans Company contributes £6,605 towards you being a member of the Civil Service Defined Benefit Pension scheme

**Start Date: 13th May 2024**

**Is it time you unlocked your potential?**

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

**Job description**:
We are looking for motivated and dynamic individuals with a passion for delivering excellent customer service to join our busy contact centre in Glasgow with positions available within our Recoveries team.

Our Repayments Officers within our Repayment Recoveries department are responsible for communicating and negotiating affordable repayment plans with customers who have been overpaid on their student finance or customers who have an arrears balance when repaying their student loan from overseas. It is expected that a Repayments Officer shows empathy and understanding to customers who are potentially vulnerable or vulnerable within company and legislation guidelines and offers to signpost customers to appropriate support.

**Person specification**:

- Experience in working in a customer-focussed role, preferably within a high-volume contact centre or processing environment.
- A minimum of grade C GCSE English and Maths (or Standard grade) or equivalent level qualification.
- The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner.

**Benefits**:

- Alongside your salary of £22,800, Student Loans Company contributes £28 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.**You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes**:

- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual Leave
- Flexi-time and enhanced flexible working options available
- Option to join the Civil Service pension scheme - 28.97%
- Life insurance cover based on annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
- Blended working - 3 days at home with 2 days in the office

Things you need to know

**Selection process details**:

- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).-
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
-
Recruitment team

**Further information**:

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