Collection Agents
1 week ago
**Full Time**:
**Permanent**:
**Collection Agents**
- Competitive Salary
- Hybrid working
- 35hrs per week
- 33 Days Holidays
- Excellent Pension plan
My client a well-respected and established Financial Service Company base on Glasgow are expanding their staff in all divisions and are looking for experienced Collection Agents Offering an excellent opportunity for a Collection Agent to take their career to the next level.**Duties Include**
- Perform all aspects of collection activity in line with all business collection policy, procedures and strategy.
- Manage and control arrears cases with the objective of bringing the customer's agreement up to date whilst ensuring good customer outcomes.
- Handle inbound and outbound collection calls updating records accurately after each call. Follow all compliance procedures in respect of collections activity undertaken.
- Accurately complete income and expenditure assessments where appropriate and make decisions to ensure customer affordability on all repayment solutions.
- Advise and negotiate with customers on suitable, affordable and sustainable repayment plans to drive the best possible customer outcome.
**Hours of work**
- 35 hours per week Flexibility is required at times to cover trading hours:
- Monday to Friday: 8am - 8pm
- Saturday: 9am - 6pm
- Sunday: 9am - 6pm
- 5 over 7 days on shift basis to cover business hours.
**If you are Collections Agent looking for a new Challenge and have the following**
- Positive mindset with continuous improvement
- Open and transparent style
- Flexible and adaptable
- Attention to detail
- A team player
**Please forward your CV**
**Office & Commercial**:
**Customer Services Executives**:
**MM230815230585 - Glasgow**:
**Glasgow - Glasgow**:
**£22000 - £25000 per annum**:
**GBP**:
**per annum**:
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