Repayments Officer

3 weeks ago

Glasgow, United Kingdom Student Loans Company (SLC) Full time

**Role Title**:Repayment Officer
**Salary**:£20,790
**Pension**:26.6%
**Start Date**:17/04/2023

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

**Glasgow Opportunities**

We are looking for motivated and dynamic individuals with a passion for delivering excellent customer service to join our busy contact centre in Glasgow with positions available within our Customer Services team.

Our Repayments Officers are responsible for communicating and negotiating affordable repayment plans with customers who have been overpaid on their student finance or customers who have an arrears balance when repaying their student loan from overseas. It is expected that a Repayments Officer shows empathy and understanding to customers who are potentially vulnerable or vulnerable within company and legislation guidelines and offers to signpost customers to appropriate support.

**Working Patterns and Start Dates**

SLC offers a blended working model where you can typically work 3 days at home with 2 days in the office, but we know this might not suit everyone and we can offer full time office working instead - the option is yours

(Set shifts are confirmed at offer stage)

**To join our contact centre or assessment teams in Glasgow you must demonstrate the following**:

- Experience in working in a customer-focussed role, preferably within a high-volume contact centre or processing environment.
- A minimum of grade C GCSE English and Maths (or Standard grade) or equivalent level qualification.
- The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner.
- A commitment to continue your own learning and development whilst maintaining the key knowledge and skills required for your role.
- Can showcase empathy and understanding towards customers potentially vulnerable or vulnerable and follow procedures around vulnerability to remain compliant.
- Be expected to annually sit test around CSA Code of Practice as we deal with customer debt.
- To negotiate an affordable repayment plan for customers based on customer circumstance.
- Offers to signpost customers to support where appropriate.

**You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes**:

- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual leave
- Flexi-time and flexible working options available
- Option to join the Civil Service pension scheme - 26.6%
- Life insurance cover based on annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
- City Centre Location
- Blended working

**Job Types**: Full-time, Permanent

**Salary**: £20,790.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Flexitime
- Gym membership
- Life insurance
- Private dental insurance
- Referral programme
- Wellness programme
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Glasgow

Expected start date: 17/04/2023

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