Call Centre Agent

3 weeks ago

Glasgow, United Kingdom Wescot Full time

Call Centre Agent

Call Centre Agent – Exciting opportunity to join our Glasgow City Centre office.

Great location – Just a few minutes’ walk from Glasgow Central Station

Salary from £24,624, based on a 40 hr contract plus bonus and benefits

If you have customer service experience and are looking for your next opportunity in Glasgow, then we may have just what you’re looking for 

We’re looking for Call Centre Agents to join our Glasgow office. We are looking to speak with individuals who are comfortable working in a professional and busy environment and who are equally at ease making and taking calls from our customers when they want to talk to you.

As aCall Centre Agent at Wescot Credit Services you will be having conversations with customers to support them in getting back to financial wellbeing. You’ll be based at our perfectly placed Glasgow office a few minutes’ walk from Glasgow Central train station.

In this rewarding role we’ll support you to use your expertise and commitment to customer service in helping our customers achieve financial health. Your role will involve you:

Using your listening skills to determine the needs of each customer you speak with. Using your empathy and resilience skills to talk about difficult subjects and be able to deliver difficult news with care. Tailoring affordable repayment plans to help our customers on the road to financial recovery. Handling inbound and dialler based outbound calls. Providing exceptional customer service via telephone. Working to call KPIs and internal quality standards. We’ll ask you to work 1 in 4 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shift.

To support you with this, our comprehensive six-week office-based induction on Monday-Friday between 9am -5pm means you will spend time learning how to use our systems and help our customers. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure. We’re open Monday to Friday 8am - 6pm and Saturdays 8am - 4pm so you will work on a rotational shift pattern within those hours. You have the option of a 35, 37.5 or 40 hour per week contract.

It’s our call centre teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including:

Salary from £24,624 rising depending on experience. Fantastic monthly bonus where you could earn around an additional £2000 per year 31 days holiday including bank holidays. Discounts and cash back on hundreds of high-street shops Optional private healthcare plan (BUPA) Lots of great monthly incentives where you can win a range of prizes and rewards Ongoing support and development from our in-house team Once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance

If this sounds like you and you want to join our friendly and supportive team, then apply now


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