Call Centre Agent

6 months ago


Glasgow, United Kingdom Group SRS Full time

**SRS Partnership** are currently looking for several **Call Centre Agents** in **Glasgow City Centre** where you will be responsible for managing inbound calls with a high focus on response time.

We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk environment.

**Key Responsibilities**
- Handling all incoming calls achieving set SLA’s and targets.
- Adhere to Call Quality Monitoring guidelines.
- To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.
- To provide excellent customer service.
- To ensure effective written & verbal communication of all relevant information pertinent to the role.

**What we expect from you**
- Previous experience in Customer Services ideally within a Helpdesk/call centre environment.
- Driven and passionate with an excellent attitude to delivery customer excellence.
- Strong PC literacy, with experience using a telephony system.
- Strong communication skills, both written and verbal.
- Results focused who thrives in a fast paced, target driven environment.
- Effective problem-solving and decision-making skills.
- Flexible approach to working hours.

**What’s in it for you?**
- Full time permanent contracts available - **(Dayshift & Backshift)**
- Starting Salary - £23.2k
- Staff Discount card.
- Career progression opportunities.
- Fully paid training.
- 33 days holiday.
- Hybrid working.
- On-site parking.
- **INDAO**_

**Job Types**: Full-time, Permanent

**Salary**: From £23,200.00 per year

**Benefits**:

- Canteen
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Store discount
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Glasgow, G5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Call Centre: 1 year (preferred)

Work Location: In person

Reference ID: DMCK - 01 - CSA


  • Call Centre Agent

    6 months ago


    Glasgow, United Kingdom Kura Full time

    **Salary**: £20,592+ Job Details: **Call Centre Agent** We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Requirements**: - Six months of experience in call centre, customer experience, retail, hospitality, or sales - Ability to adapt and learn - Communication and listening skills -...

  • Call Centre Agent

    5 months ago


    Glasgow, United Kingdom Wescot Full time

    **Call Centre Agent - Exciting new opportunity to join a brand new Client** **Great City Centre location - Just a few minutes’ walk from Glasgow Central Station** **Salary from £24,624 on a 40 hour contract plus bonus and benefits** If you’re currently working within a customer service role and are looking for your next opportunity in Glasgow, then...

  • Call Centre Agent

    5 months ago


    Glasgow, United Kingdom Wescot Full time

    **Call Centre Agent - Exciting opportunity to join our Glasgow City Centre office.** **Great location - Just a few minutes’ walk from Glasgow Central Station** **Salary from £24,624, based on a 40 hr contract plus bonus and benefits** If you have customer service experience and are looking for your next opportunity in Glasgow, then we may have just...

  • Call Centre Agent

    5 months ago


    Glasgow, United Kingdom P-22 LTD Full time

    **Call Centre Agent - Energy Experience Required!** Are you a confident communicator? Are you driven by targets and motivated by success? If so, we invite you to become a vital part of our team as an Outbound Call Centre Agent! As a company dedicated to providing exceptional product & service solutions to both our clients & customers. With a commitment...

  • Call Centre Agent

    6 months ago


    Glasgow, United Kingdom Kura Full time

    Salary: £20,592+ Job Details: * Call Centre Agent* We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Requirements**: - Six months of experience in call centre, customer experience, retail, hospitality, or sales - Ability to adapt and learn - Communication and listening skills - Computer...

  • Call Centre Agent

    5 months ago


    Glasgow, United Kingdom Kura Full time

    Salary: £22672 + Job Details: * Call Centre Agent* We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Requirements**: - Six months of experience in call centre, customer experience, retail, hospitality, or sales - Ability to adapt and learn - Communication and listening skills - Computer...

  • Call Centre Agent

    6 months ago


    Glasgow, United Kingdom Perfect Career Full time

    **Position: Call Centre Agent (backshift)** **Salary: £23,200 per annum** **Location: Glasgow** **Hours: Full Time** **Hours of work: Shifts are between 12:00pm - 10:00pm** We are advertising this Call Centre Agent role on behalf of our client ‘City Facilities Management’. City FM was established in 1985 and the company has grown to become one of...

  • Call Centre Agent

    6 months ago


    Glasgow, United Kingdom Kura Full time

    £22,672+ **Role Details** **Customer Service Advisor** **Location: Glasgow** **Location**:Glasgow **Salary**:£10.90 a hour We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents, customer...

  • Call Centre Agent

    5 months ago


    Glasgow, United Kingdom Wescot Full time

    **Call Centre Agent - Exciting new opportunity to join our Lloyds Banking Group (LBG) Team** **Great City Centre location - Just a few minutes’ walk from Glasgow Central Station** **Salary from £24024 based on a 40 hour contract plus bonus and benefits** If you’re currently working within a customer service role and are looking for your next...

  • Call Centre Agent

    5 months ago


    Glasgow, United Kingdom Wescot Full time

    **Call Centre Agent - Exciting new opportunity to join our Lloyds Banking Group (LBG) Team** **Great City Centre location - Just a few minutes’ walk from Glasgow Central Station** **Salary from £24,624 on a 40 hour contract plus bonus and benefits** If you’re currently working within a customer service role and are looking for your next opportunity...

  • Call Centre Agent

    5 months ago


    Glasgow, United Kingdom Wescot Full time

    **Call Centre Agent - Exciting new opportunity to join our Lloyds Banking Group (LBG) Team** **Great City Centre location - Just a few minutes’ walk from Glasgow Central Station** **Salary from £24,624 on a 40 hour contract plus bonus and benefits** If you’re currently working within a customer service role and are looking for your next opportunity...

  • Call Centre Agent

    5 months ago


    Glasgow, United Kingdom Wescot Full time

    **Call Centre Agent - Exciting new opportunity to join our TSB Team** **Great City Centre location - Just a few minutes’ walk from Glasgow Central Station** **Salary from £24,624, based on a 40 hr contract plus bonus and benefits** If you have customer service experience and are looking for your next opportunity in Glasgow, then we may have just what...

  • Call Centre Agent

    5 months ago


    Glasgow, United Kingdom P-22 LTD Full time

    Are you a confident communicator? Are you driven by targets and motivated by success? If so, we invite you to become a vital part of our team as an Outbound Call Centre Agent! As a company dedicated to providing exceptional product & service solutions to both our clients & customers. With a commitment to excellence and innovation, we strive to exceed...

  • Call Centre Agent

    5 months ago


    Glasgow, United Kingdom Kura Full time

    **Want to work for an accredited Real Living Wage employer earning a base salary of £22,672.00 per year?** **Call Centre Advisor** **Location: Glasgow** **Who we are** We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure. Our...

  • Call Centre Agent

    5 months ago


    Glasgow, United Kingdom Kura Full time

    **Salary**: **Want to work for an accredited Real Living Wage employer earning a base salary of £22,672.00 per year?** **Call Centre Advisor** **Location: Glasgow** **Salary: £10.90 per hour moving to £12 per hour in April in line with the living wage.** Who we are: We offer an industry leading salary and benefits package, with an enhanced Maternity...

  • Call Centre Agent

    6 months ago


    Glasgow, United Kingdom Kura Full time

    **Salary**: **Want to work for an accredited Real Living Wage employer earning a base salary of £22,672.00 per year?** **Call Centre Advisor** **Location: Glasgow** **Salary: £10.90 per hour moving to £12 per hour in April in line with the living wage.** Who we are: We offer an industry leading salary and benefits package, with an enhanced Maternity...

  • Call Centre Agent

    6 months ago


    Glasgow, United Kingdom Kura Full time

    Job description **Benefits** - Cycle to work scheme - Employee discount - Gym membership - Referral programme **Salary**: **Want to work for an accredited Real Living Wage employer earning a base salary of £22,672.00 per year?** **Call Centre Advisor** **Location: Glasgow Salary: £10.90 per hour moving to £12 per hour in April in line with the living...

  • Call Centre Agent

    5 months ago


    Glasgow, United Kingdom Wescot Full time

    If you’re currently working as a Customer Service or a Call Centre Agent or are interested in looking for your next opportunity in Glasgow, we may just have what you’re looking for! We’re looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at ease...

  • Call Centre Agent

    6 months ago


    Glasgow, United Kingdom Wescot Full time

    If you’re currently working as a Customer Service or a Call Centre Agent or are interested in looking for your next opportunity in Glasgow, we may just have what you’re looking for! We’re looking for people who are interested in growing their careers with us and if you are comfortable working in a professional and busy environment and equally at ease...

  • Call Centre Agent

    5 months ago


    Glasgow, United Kingdom Perfect Career Full time

    **Position: Call Centre Agent (day shift)** **Salary: £23,200.00 (recruiting for the 3 positions)** **Location: Glasgow Head Office** **Hours: Full Time** **Hours of work: Shifts are between 7:00am - 5:00pm** We are advertising this Call Centre Agent role on behalf of our client ‘City Facilities Management’. City FM was established in 1985 and the...