Call Centre Agent

2 weeks ago

Glasgow, United Kingdom Kura Full time

Job description

**Benefits**
- Cycle to work scheme
- Employee discount
- Gym membership
- Referral programme

**Salary**:
**Want to work for an accredited Real Living Wage employer earning a base salary of £22,672.00 per year?**

**Call Centre Advisor**

**Location: Glasgow Salary: £10.90 per hour moving to £12 per hour in April in line with the living wage.**

Who we are: We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure.

Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

We value diversity in our business and unite our people under our shared values:
Vulnerability: We bring our true selves to work.
Curiosity: We ask questions.
Learning We seek feedback.
Courage: We call it out in the moment.
Accountability: We know it's always down to us. Role Details: We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents, customer service representatives, or people who have worked in a client-facing role, such as banking. Some of our shifts feature answering live chats as well as taking inbound and outbound calls.
In this role you will handle customers within one of the following business streams:

- Energy
- Life Insurance
- Auto insurance
- Broadband/Mobile
- Financial Services
- Healthcare
- Charity

You will receive full paid training on our systems, products, and call handling. Benefits:

- Pay Advance - Up to £600.
- Enhanced CSP & Maternity/Paternity Scheme
- Employee Assistance Programme - a free and confidential personal support service that is available to you 24 hours a day.
- Cycle to work scheme - Save up to 42% off a new Bike.
- Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more

**Requirements**:

- 12 months of experience in call centre
- Communication and listening skills
- Computer literacy
- Individuals who are passionate about their work and commitments.

Next steps:
**Job Types**: Full-time, Permanent

**Benefits**:

- Cycle to work scheme
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person

**Job Types**: Full-time, Permanent

**Salary**: £22,672.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay

Work Location: In person

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