Repayments Officer Level 2

4 weeks ago

Glasgow, United Kingdom UK Civil Service Full time

Job summary

Salary: �24,938 per annum

Pension: - Alongside your salary of �24,938 , Student Loans Company contributes �6,977 towards you being a member of the Civil Service Defined Benefit Pension scheme

Location: Glasgow

Advert Closing Date: 22 June 2024

Is it time you unlocked your potential?�

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK.� Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment, and repayment services.

Job description

SLC now have an exciting opportunity for a highly proficient and knowledgeable Repayment Officer Level 2 to join our team. This role is pivotal in managing repayment customer queries, delivering exemplary customer service, and providing crucial support to our wider repayments team.

As a Repayment Officer Level 2, you will be responsible for managing repayment customer queries across multiple communication channels while delivering outstanding levels of customer service. You will provide services across a range of SLC products and debt categories, adhering to quality and productivity expectations. Your ability to work dynamically across various types of work and deliver exceptional service will be key to your success in this role.

The successful candidate will engage in effective communication and negotiation to establish feasible repayment plans for customers facing overpayments or arrears in their student finance. They will demonstrate empathy and understanding towards vulnerable customers, in line with company policies and legislative frameworks.

SLC offer a Blend working model which will typically be 2 days in the office and 3 days from home.

Person specification

What you bring:

Proficiency in managing customer queries and delivering exemplary customer service.Ability to work dynamically across various tasks and deliver exceptional service.Strong communication and negotiation skills.Empathy and understanding towards vulnerable customers.Compliance with company policies and legislative frameworksAccuracy and attention to detail to achieve high standards of work in line with personal goals and those of the businessExcellent problem-solving skillsUnderstand and interpret a wide range of information to inform advice and decision makingComputer literate with ability to work across multiple programmes (Office 365, CRM systems, databases etc)

Benefits

Alongside your salary of �24,938, Student Loans Company contributes �6,977 towards you being a member of the Civil Service Defined Benefit Pension scheme.

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
�

28 days annual leave plus 8 public holidaysOption to buy/sell annual leaveFlexi-time and enhanced flexible working options availableOption to join the Civil Service pension schemeLife insurance cover for 4 x annual salaryEnhanced company sick pay and family leave including maternity, paternity and adoption Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

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