Collections Specialist
5 months ago
Urgent
- Glasgow
**About Our Client**:
A financing business
Perform all aspects of collection activity in line with all business collection policy, procedures and strategy.
2.
Manage and control arrears cases with the objective of bringing the customer's agreement up to date whilst ensuring good customer outcomes.
3.
Handle inbound and outbound collection calls updating records accurately after each call.
4.
5.
Ensure performance levels are maintained in line with expectations.
6.
Ensure account management is followed on each agreement worked including the updating of all relevant customer details and the recording of contact content.
7.
Follow all compliance procedures in respect of collections activity undertaken.
8.
Accurately complete income and expenditure assessments where appropriate and make decisions to ensure customer affordability on all repayment solutions.
9.
Advise and negotiate with customers on suitable, affordable and sustainable repayment plans to drive the best possible customer outcome.
10.
Display strong telephone manner with the ability to build rapport and communicate well whilst negotiating positive outcomes.
11.
Adhere to, and display, the company values and ensure company brand name is protected by vigilance and compliance to company policies.
**The Successful Applicant**:
Flexibility is required at times to cover our trading hours:
Monday to Friday: 8am - 8pm Saturday: 9am - 6pm Sunday: 9am - 6pm
5 over 7 days on shift basis to cover business hours.
Package;
- 15% OTE discretionary annual bonus
- A total of 15% paid into your personal pension plan - 10% paid by us and 5% being your contribution
- Private medical insurance for you, your partner and your dependent children
- Wellbeing support, including access to a meditation app, a personal wellbeing coach and a Bike2Work scheme
- 33 days annual leave, your birthday as a day off and the opportunity to buy up to 5 extra days holiday
- Recognition awards and a social team who organise great get-togethers and fundraisers
**What's on Offer**:
Very competitive benefits and lovely working environment
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