Customer Service Advisor
4 days ago
**Experienced working with CRM software?**
**Previous experience working in a Customer Service function?**
I am buzzing to be working with a returning client of mine for their latest piece of recruitment. Based in Addlestone, the role of Customer Service Coordinator offers a package that includes salary of £25,000 + 25 days annual leave, Private medical insurance,contributory pension scheme, a medical cash scheme and much more
This is an office-based role and fantastic career opportunity for someone with great customer service skills, alongside the ability and capacity to learn new systems. You will be responsible for providing a professional first point of contact to customers,primarily managing the order-to-cash as well as service and repair processes. Being part of a friendly team, you will develop and grow your product knowledge, by following a comprehensive and structured training programme from day one.
- NVQ 2 Customer Service, or equivalent and/or experience working in a Customer Service function.
- Experience of Customer Relationship Management Software (SalesForce), Enterprise Resource Planning System Software (Oracle).
- Must evidence strong interpersonal skills in terms of effective listening and patience, relationship building and influencing skills.
- Microsoft Office (Excel, Outlook, Teams etc.)
- Confident communicator - written and verbal.
**What's on offer**:
- Salary £25,000 p.a.
- 5% commission (dependent on company performance)
- 25 days annual leave (plus Bank Holidays)
- Sharewave - company share option scheme
- Private Medical insurance (partner and dependents)
- Medicash scheme
- Group Income Protection
- Contributory pension scheme
- Business Park activities and gym access
Hours of work - Monday to Friday, 09:00 - 17:30pm
- **Please note this role is 100% office based**_
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