Customer Service
2 weeks ago
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
An opportunity has arisen to join the Special Projects Division at Crest Nicholson.
The division is engaged primarily in the fire safety remediation of medium and high-rise buildings and the work it undertakes is both sensitive and high profile.
The candidate must be a first-class communicator both verbally and in writing and have customer services experience.
It is important that the candidate is sensitive, accurate and confident in their communication and will be required from time-to-time to attend meetings with management companies, managing agents, residents and leaseholders.
The candidate will be expected to take an interest in, and develop a knowledge of, fire safety remediation matters and their legal context in order to carry out their duties effectively.
Communications Duties General management of communications for the Special Projects Division.
Develop and update Special Projects Division's communications policy and procedure Ensuring adherence to the communications requirements of the Code of Practice for Remediation of Residential Buildings 2023, published by Government Producing monthly or bi-monthly newsletters for leaseholders and residents of blocks undergoing assessment or remediation.
Along with other members of the team, attending physical and/or remote meetings with management companies, managing agents and residents.
Developing and improving presentations and written material given to leaseholders and residents by Crest and its consultants and contractors.
Producing mortgage letters for leaseholders who are selling their properties, when requested.
Responding to ad-hoc incoming letters/formal complaints and letters from MPs.
Collaborating with Crest's external PR consultants as well as internal teams to produce press statements.
Maintaining the communications and complaints trackers.
Assisting the Technical Administrator with monitoring the Fire Safety Inbox and any dedicated project Inboxes.
Customer Service Duties Ensuring adherence to the resident-facing requirements of the Code of Practice for Remediation of Residential Buildings 2023, published by Government.
Monitoring and analysing feedback from resident questionnaires (received in accordance with the Code of Practice) and liaising with Technical and Build colleagues as well as external contractors to improve resident experience of remediation where practically possible.
Developing and implementing customer services protocols for ensuring any remediation-related customer-facing issues are tracked on Crest's customer services systems.
General Contributing on communication and customer services matters to Special Projects Division's monthly Board reports The Company Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.
We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.
Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include: Competitive Salary Company Bonus Scheme Company Car or Car Allowance Private pension up to 12.5% Private healthcare and cash plan options 28 days annual leave Cycle to work scheme Share save scheme Gym membership discounts We are an inclusive employer; the Company will consider flexible working requests for all roles.
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application.
To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under 'Recruitment Privacy Policy.
-
Customer Service Ambassador
3 weeks ago
Addlestone, Surrey, United Kingdom nando's Full timeWe are seeking a talented Customer Service Ambassador to join our team at Nando's. As a key member of our front-of-house team, you will be responsible for creating unforgettable customer moments and ensuring that every guest leaves feeling valued and wowed.With no previous experience required, we are looking for individuals who are passionate about...
-
Customer Service Director
2 weeks ago
Addlestone, United Kingdom Eurocell Group PLC Full timeAre you a driven individual looking to make a lasting impact in a dynamic trade branch environment?We invite applications for the position of Trade Business Leader at Eurocell Group PLC, where you will have the opportunity to shape our branch operations, drive sales growth, and cultivate a culture of exceptional customer service.Compensation and BenefitsYou...
-
Customer Service Professional
2 weeks ago
Addlestone, Surrey, United Kingdom Tesco Partners Full timeAs a Pharmacy Sales Assistant at Tesco Partners, you will play a vital role in ensuring that customers receive the best possible shopping experience. Your responsibilities will include assisting customers with their queries, maintaining a clean and safe shopping environment, and contributing to store performance through effective teamwork and communication....
-
Customer Service Representative
3 weeks ago
Addlestone, Surrey, United Kingdom Tenpin Ltd Full timeAbout Tenpin LtdWe are a leading entertainment centre with a fun and lively atmosphere, offering a range of activities for all ages. Our centres feature bowling alleys, escape rooms, karaoke rooms, laser arenas, soft play areas, arcade machines, and pool tables. We also have fully licensed bars serving cocktails and delicious food.Our team members are the...
-
Customer Service Assistant
6 months ago
Addlestone, United Kingdom Tenpin Ltd Full timeCustomer Service Assistant - SurreyCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food...
-
Customer Service Assistant
6 months ago
Addlestone, United Kingdom Tenpin Ltd Full timeCustomer Service Assistant - SurreyCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food...
-
Customer Service
4 weeks ago
Addlestone, United Kingdom Crest Nicholson plc Full timeJob Description Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities. An opportunity has arisen to join the Special Projects Division at Crest Nicholson. The division is engaged primarily in the fire safety...
-
Customer Service
4 weeks ago
Addlestone, United Kingdom Crest Nicholson plc Full timeCrest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.An opportunity has arisen to join the Special Projects Division at Crest Nicholson. The division is engaged primarily in the fire safety remediation of medium...
-
Customer Service
4 weeks ago
Addlestone, United Kingdom Crest Nicholson plc Full timeCrest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.An opportunity has arisen to join the Special Projects Division at Crest Nicholson. The division is engaged primarily in the fire safety remediation of medium...
-
Customer Service
4 weeks ago
Addlestone, United Kingdom Crest Nicholson plc Full timeCrest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.An opportunity has arisen to join the Special Projects Division at Crest Nicholson. The division is engaged primarily in the fire safety remediation of medium...
-
Customer Service Liaison Specialist
2 weeks ago
Addlestone, United Kingdom Crest Nicholson plc Full timeAbout Crest NicholsonCrest Nicholson is a leading developer of quality homes and thriving, sustainable communities.We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.Attractive placemaking helps us deliver appealing and...
-
Customer Service Team Leader
6 months ago
Addlestone, United Kingdom William Hill Full time**Location** 86, Station Road, Addlestone, England, KT15 2AD **Contract type** Full-time **Salary** £23,989.39 **Hours** 37.5 - For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. - As a Team Leader in one of our...
-
Customer Service
4 weeks ago
Addlestone, UK, Surrey, United Kingdom Crest Nicholson plc Full timeCrest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.An opportunity has arisen to join the Special Projects Division at Crest Nicholson. The division is engaged primarily in the fire safety remediation of medium...
-
Customer Experience Ambassador
3 weeks ago
Addlestone, Surrey, United Kingdom nando's Full timeWelcome to Nando's, where we pride ourselves on delivering unforgettable customer experiences. As a Customer Experience Ambassador, you will be at the forefront of creating memorable moments for our guests, ensuring they leave feeling valued and wowed.Job OverviewWe are seeking passionate and driven individuals who share our vision of providing...
-
Service Leader
6 months ago
Addlestone, United Kingdom Schindler Full time**Location: Addlestone, England, United Kingdom** **Job ID**: 74911 **We Elevate... You**: Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with a proud reputation for elevating not only buildings, but the...
-
Festive Customer Experience Representative
5 days ago
Addlestone, Surrey, United Kingdom Tesco Partners Full timeJob Title: Festive Customer Experience RepresentativeWe're seeking enthusiastic and customer-focused individuals to join our team as Festive Customer Experience Representatives.About the Role:As a Festive Customer Experience Representative, you will play a vital role in delivering an exceptional shopping experience for our customers during the festive...
-
Client Service Advisor
5 days ago
Addlestone, United Kingdom Off To Work Full timeCustomer Experience Advisor Monday to Friday Surrey £27,457 per annum + great benefits A great opportunity has arisen for a Customer Experience Advisor to work within within a Procurement & Supply Chain Business which is part of a international contract catering company.The Customer Experience Advisor will provide help and support to all Customers /...
-
Client Service Advisor
1 week ago
Addlestone, United Kingdom Off To Work Full timeCustomer Experience Advisor Monday to Friday Surrey£27,457 per annum + great benefits A great opportunity has arisen for a Customer Experience Advisor to work within within a Procurement & Supply Chain Business which is part of a international contract catering company.The Customer Experience Advisor will provide help and support to all Customers /...
-
Counter Service Specialist
3 days ago
Addlestone, Surrey, United Kingdom ENGINEERINGUK Full timeAbout the RoleWe are recruiting for a Counter Service Specialist to join our pharmacy team at Tesco. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the smooth operation of our pharmacy services.The ideal candidate will possess excellent communication skills, a strong attention to detail, and...
-
Addlestone, Surrey, United Kingdom John Lewis Partnership Full timeWe are seeking an experienced and customer-focused individual to join our team as a Customer Experience Specialist in various South West London branches.As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive shopping experience. This includes advising and serving...
