Customer Service Liaison Specialist

2 weeks ago


Addlestone, United Kingdom Crest Nicholson plc Full time
About Crest Nicholson

Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.

We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.

Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.

Job Overview

This role offers an exciting opportunity to join our Special Projects Division as a Customer Service Liaison Specialist.

You will play a vital part in ensuring effective communication with residents, management companies, managing agents, and leaseholders throughout the fire safety remediation process.

Your primary focus will be on developing and implementing customer service protocols to ensure seamless communication and exceptional resident experience.

Responsibilities
  • Communication Duties:
    • Manage communications for the Special Projects Division, ensuring adherence to the Code of Practice for Remediation of Residential Buildings 2023.
    • Develop and update the division's communications policy and procedure.
    • Produce regular newsletters for leaseholders and residents.
    • Attend meetings with stakeholders, including management companies, managing agents, and residents.
    • Collaborate with external PR consultants and internal teams to produce press statements.
    • Maintain communications and complaints trackers.
  • Customer Service Duties:
    • Ensure adherence to resident-facing requirements of the Code of Practice for Remediation of Residential Buildings 2023.
    • Monitor and analyze feedback from resident questionnaires, liaising with Technical and Build colleagues to improve resident experience.
What We Offer

A competitive salary of £40,000 per annum, plus benefits that include:

  • Company bonus scheme
  • Company car or car allowance
  • Private pension up to 12.5%
  • Private healthcare and cash plan options
  • 28 days' annual leave
  • Cycle to work scheme
  • Share save scheme
  • Gym membership discounts

We are an inclusive employer, considering flexible working requests for all roles.

Our company values open communication, creativity, and continuous professional development, making it an ideal place to grow your career.



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