Customer Service Representative

2 weeks ago


Addlestone, Surrey, United Kingdom Tenpin Ltd Full time
About Tenpin Ltd

We are a leading entertainment centre with a fun and lively atmosphere, offering a range of activities for all ages. Our centres feature bowling alleys, escape rooms, karaoke rooms, laser arenas, soft play areas, arcade machines, and pool tables. We also have fully licensed bars serving cocktails and delicious food.

Our team members are the heart of our business, providing exceptional customer service and ensuring that every guest has an enjoyable experience. If you're looking for a rewarding career in a dynamic and fast-paced environment, we'd love to hear from you

Job Summary

We are currently seeking a Customer Service Representative to join our team at our Surrey location. As a key member of our front-of-house team, you will be responsible for delivering outstanding customer experiences, handling customer inquiries, and promoting sales opportunities. You will work efficiently, show initiative, and provide friendly service to ensure our customers have a fantastic time at our centre.

Key Responsibilities
  • Provide exceptional customer service, responding to customer queries and resolving issues promptly and professionally.
  • Book customers into sessions, manage bookings, and handle customer payments accurately.
  • Upsell and promote additional services and products to increase revenue and enhance customer experience.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
  • Prepare and serve food and drinks, ensuring high-quality presentation and prompt service.
Requirements
  • You must have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • You should be flexible and willing to work varying shifts, including evenings and weekends.
  • You will need to be confident and comfortable dealing with customers, demonstrating a positive attitude and enthusiasm for delivering exceptional service.
  • You should possess strong organizational skills, with the ability to multitask and prioritize tasks efficiently.
  • You will be part of a close-knit team, working collaboratively to achieve shared goals and objectives.
What We Offer
  • A competitive salary: £20,000 per annum (plus benefits).
  • A comprehensive training program, helping you develop your skills and progress in your career.
  • Ongoing support and coaching from experienced colleagues and management.
  • A fun and supportive work environment, with regular social events and team-building activities.
  • The opportunity to work in a dynamic and rapidly growing company, with opportunities for advancement and professional development.

Salary: £20,000 per annum



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