Global Workforce Services Lead
1 month ago
At Astellas Pharma Europe, we strive to deliver innovative health solutions. We believe that our employees are the key to success, and we want to provide them with an exceptional experience. As the Global Workforce Services Lead, you will be responsible for overseeing the global outsourcing of HR queries and end-to-end employee lifecycle administration. Your mission will be to streamlining processes, maximize the value of third-party partnerships, and drive operational excellence. You will work closely with third-party vendors and utilize data-driven insights to achieve these goals.
Key Responsibilities:
• Manage the effective and efficient execution of the Workforce Services team.
• Establish the Global Workforce Services Model across all geographies at Astellas Pharma Europe.
• Drive improvements across the Astellas' Global HR Service Delivery Partner, monitoring, tracking, and reporting of SLA's for all countries, regions, and geographies.
• Meet regularly with Astellas' Global HR Service Delivery Partners to build collaboration and drive a high level of service.
• Ensure the delivery of Global HR Services through the Workforce Services team.
• Experience in setting up and running Global / Multinational HR Shared Service Centres.
• A significant knowledge of HR metrics and their applicability.
• Experience of delivering to customer service targets within a complex environment.
• Significant implementation experience of continuous improvement projects, including both technology and process improvement.
• A broad understanding of the HR employee lifecycle.
• Fluent in English, with excellent written and oral communication skills.
• Bachelor's degree or equivalent.
What We Offer:
• A hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home.
• A permanent, full-time position.
• Opportunity and support for continuous development.
• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Work Location:
Hybrid remote in Addlestone, KT15 2NX
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