Customer Service Representative

2 weeks ago


Addlestone, United Kingdom CSC Recruitment Ltd Full time

Customer Service Representative

We are currently recruiting for an exciting Customer Care Coordinator position with one of the UK's leading national house builders.

This is a fantastic opportunity to join a growing company and play a crucial role in delivering exceptional customer service. As a Customer Service Representative, you will be the main point of contact for new homeowners, ensuring that their journey from moving into resolving any aftercare issues is handled smoothly and professionally.

The Role:

  • Customer Interaction: Handle all inbound customer queries regarding their new homes, ensuring a high standard of service.
  • Coordination: Organise and liaise with contractors, site teams, and other stakeholders to ensure swift resolution of any customer issues or defects.
  • Follow-up: Track open issues and keep homeowners informed until their concerns are fully resolved.
  • Reporting: Maintain accurate records of all customer interactions and resolutions.

Ideal Candidate:

  • Strong Organisational Skills: A strong ability to prioritise workloads.
  • Outstanding Communication Skills: Excellent communication and interpersonal skills.
  • Customer-Centric: A positive, can-do attitude with a focus on delivering excellent customer experiences.
  • Previous Experience: Previous experience in customer service, administration, or coordination roles.
  • Knowledge: Knowledge or experience in the property, housing, or construction sectors is a plus, but not essential.

Salary: £25,000 - £30,000 per annum, depending on experience.

Benefits: Competitive salary and benefits package, including training and support from day one.



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