Customer Service and Communications Lead

3 weeks ago


Addlestone, Surrey, United Kingdom Crest Nicholson plc Full time

Crest Nicholson plc is an inclusive employer that seeks to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development. As a Candidate: Customer Service and Communications Lead, you will play a key role in improving resident experience of remediation, monitoring and analysing feedback from resident questionnaires, and liaising with technical and build colleagues as well as external contractors.

You will be responsible for developing and implementing customer services protocols for ensuring any remediation-related customer-facing issues are tracked on Crest's customer services systems. Your exceptional communication and interpersonal skills will enable you to effectively communicate with residents, management companies, and internal stakeholders.

This role offers a competitive salary of £50,000 - £60,000 per annum, plus a range of benefits including company car or car allowance, private pension, and private healthcare options. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.



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