Customer Experience Manager

7 days ago


Addlestone, Surrey, United Kingdom Crest Nicholson plc Full time

Crest Nicholson plc is a leading developer of quality homes and thriving communities. We are seeking a Customer Experience Manager to join our Special Projects Division, where you will play a key role in ensuring that our customers receive exceptional service.

The successful candidate will have excellent customer service skills, being able to communicate effectively with customers, addressing their concerns and resolving issues efficiently. You will work closely with the team to develop and implement customer-facing processes, ensuring that our customers' needs are met.

This role is based in the UK, and we estimate the salary for this position to be around £55,000-£65,000 per annum, depending on experience.

The key responsibilities of this role include:

  • Developing and implementing customer-facing processes
  • Ensuring compliance with regulatory requirements, including the Code of Practice for Remediation of Residential Buildings 2023
  • Providing exceptional customer service, responding to customer queries and resolving issues
  • Working closely with the team to develop and maintain customer relationships

We offer a competitive salary, benefits package, and opportunities for professional development. If you are a motivated and experienced professional looking for a new challenge, please apply.



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