Trainee Client Advisor

3 days ago

Addlestone, United Kingdom T W White & Sons Full time

**Trainee Client Advisor**

As a Trainee Client Advisor you will be one of the first team member that customers encounter either in person or on the telephone; and, therefore, you are core to ensuring that customers receive a truly personal experience and positively promoting our company and brand.

It is important that you are adept at remaining calm under pressure; are professional and efficient; have excellent interpersonal communication skills; and understand the importance of coordinating effectively within a team environment.

As part of your role, we want to empower you with the knowledge to assist customers along a seamless journey as they switch from enquiry to showroom visitors and then to vehicle owners. We will support you with all product training and manufacturer specialist knowledge.

**We'd love to hear from you if you have all of the below**:

- A desire to provide great customer service and help educate customers on vehicle product knowledge and options of vehicle ownership
- Enjoy meeting new people are find it easy to build rapport easily
- Excellent interpersonal skills both in person and on the telephone
- Self-motivated and enjoy working as part of a team, supporting colleagues with a can-do attitude
- Ability to remain calm under pressure
- Shows warmth and is enthusiastic and well organised

We are keen to promote from within the company, so there will also be opportunities for job progression for those that share the passion, drive, and vision of the company.

T W White & Sons is a family run multi franchise dealership, employing over 100 employees in 6 locations across Surrey and Kent. People are at the heart of our business - both our own staff and our customers, and we believe that only by employing and supporting great colleagues, we will be able to provide an outstanding customer service.
**Responsibilities**
- To welcome customers in person as they enter the showroom, ensure they are handled professionally and courteously and that their requests are managed promptly and effectively
- Assist customers on their purchase journey from initial enquiry to vehicle sale and handover
- Help customers in understanding the benefits of any ancillary products sold and assist customers in deciding if these products are of benefit to their needs
- Make outbound calls following sales enquiries/to assist with sales prospecting
- Assist with vehicle and accounting admin
- Stay abreast of latest industry trends, technology and best practices
- Perform ad-hoc duties as assigned by line manager

**Essential Skills**
- Excellent Communication skills, both oral and written
- Customer centric work attitude
- Strong team-player
- Valid driving license

**Hours**

Monday - Saturday with a day off in the week in and Sunday Rota

Your average working hours are therefore 46.75.

**Equal Opportunity Statement**
We are committed to fostering and promoting an inclusive environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral within our company values and are key to our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief or marital status. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development.

**Job Types**: Full-time, Permanent

**Salary**: £23,100.00-£26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount

Ability to commute/relocate:

- Addlestone, KT15 2RX: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: One location

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