Trust & Safety Operations Lead

3 weeks ago

London, United Kingdom Mozilla Full time

**Hiring Ranges**:

- £71,000.00 GBP - £105,000.00 GBPTo learn more about our Hiring Range System, please click this **link**.

**Why Mozilla?**
Mozilla Corporation is the non-profit-backed technology company behind pioneering brands like Firefox, the privacy-minded web browser, and Pocket, the content discovery platform. More than 270 million people around the world use its products each month.

Along with 20,000+ volunteer contributors and collaborators all over the world, Mozilla Corporation's staff are driven by our vision to be the trusted guide through a joyful internet. We design, build and distribute software that enables people to enjoy the internet on their terms. Help make the internet a better place

**The Opportunity**

Earlier this year, we began building a healthy and sustainable federated social space that thrives on its own terms, independent of profit
- and control-motivated tech firms. Using the Mozilla Manifesto as guiding principles, our Trust and Safety team is hard at work developing policies, processes, and human-centered solutions for user and community safety, product experience, and sustainability.

The Trust and Safety Operations Lead will be responsible for designing, implementing, and overseeing a scalable and effective content moderation program for Mozilla.social, Pocket, and future social-sharing products and features. You will work as part of a cross-functional team ensuring that our efforts hosting user
- generated content are aligned with our Pledge for a Healthy Internet

Does the opportunity to design, implement, and lead a brand new content moderation program excited you? Are you dedicated to building a safer, healthier, and more inclusive online space for marginalized communities? If so, we invite you to apply

Trust & Safety is a core component of the product experience and content moderation is one of the most important aspects of this work. This role is focused on launching and maintaining the operational, experiential, and trustworthiness challenges inherent in social products.

**As Trust and Safety Operations Lead at Mozilla you will**:

- work cross-functionally with product, engineering, legal, and privacy to cultivate our practice of content moderation related to a range of topics, including harassment, abuse, hate speech, dis/misinformation, intellectual property infringement, illegal content, and other issues
- manage operational relationships with tooling and content moderation vendors
- create and document processes to manage and scale our operations
- create training materials and lead training sessions for new content moderators
- act as a mentor and adviser for new moderators, and a point of escalation for complex situations
- moderate content and ensure consistency across products and decisions
- coordinate and scale on call team schedule, spanning time zones and regions.
- work with data and product to drive efforts around data labeling and annotation including creating training materials, crafting rater tasks, and maintaining quality

Please note that this position involves exposure to sensitive and graphic content, including but not limited to harmful or offensive language, violent threats, pornography, and other graphic images. Mozilla is committed to providing specialized wellness support for teams working in content moderation.

**Your Professional Profile**
- You have 6+ years of professional experience, with at least 3 years experience implementing and enforcing scalable operations for content moderation on a public-facing social product or platform.
- You lead with empathy and are invested in knowledge sharing and learning from others.
- You work positively to cultivate an equitable team culture.
- You are dedicated to building a safer, healthier, and more inclusive online space for marginalized communities.
- You have hands-on time in an operations-heavy role including data labeling and annotation.
- You have owned complex projects from inception to completion in a hands-on role.
- You've implemented shared roadmaps in collaboration with cross-functional teammates.
- You take cross-functional needs into account and are a highly-skilled communicator.

**Bonus points for**:

- You have people management experience. While this is an individual contributor role, there may be future opportunities to grow a small team.
- You have experience building out a new operational support function for products or services from the ground up.

**About Mozilla**

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

**Commitment to diversity, equity, inclusion, a

  • Health Safety Environment Advisor

    3 days ago

    London, Greater London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise.Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.The size and scale of the challenge means...

  • Trust & Safety Lead

    4 days ago

    London, Greater London, United Kingdom Snap Group Limited Full time

    Snap Inc. is a leading technology company that strongly believes in the power of the camera to enhance human communication and living experiences. The company is dedicated to empowering individuals to express themselves, stay connected with others, stay present in the moment, stay informed, and have a great time together. Snap's core products include...

  • Senior Customer Success Coach, Enterprise

    2 weeks ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Trust & Safety Lead

    3 weeks ago

    London, United Kingdom Snap Inc. Full time

    is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are , a visual messaging app that enhances your...

  • Trust & Safety Lead

    3 weeks ago

    London, United Kingdom Snap Inc. Full time

    is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are , a visual messaging app that enhances your...

  • Customer Success Coach

    2 weeks ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Trust & Safety Lead

    2 weeks ago

    London, United Kingdom Snap Group Limited Full time

    Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging app...

  • Trust & Safety Lead

    2 weeks ago

    London, United Kingdom Snap Group Limited Full time

    Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging...

  • Trust & Safety Lead

    2 weeks ago

    London, United Kingdom Snap Group Limited Full time

    Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging app...

  • Trust & Safety Lead

    3 weeks ago

    London, United Kingdom Snap Group Limited Full time

    Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging...

  • Trust & Safety Lead

    3 weeks ago

    London, United Kingdom Snap Group Limited Full time

    Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging...

  • Trust & Safety Lead

    3 weeks ago

    London, United Kingdom Snap Group Limited Full time

    Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging...

  • Trust & Safety Lead

    3 weeks ago

    London, United Kingdom Snap Group Limited Full time

    Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging...

  • Trust & Safety Lead

    3 weeks ago

    London, United Kingdom Snap Group Limited Full time

    Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging...

  • Site Lead

    2 weeks ago

    London, United Kingdom TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Dublin, Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. At TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • Head of Trust

    2 months ago

    London, United Kingdom Depop Full time

    Company Description Depop is the community-powered fashion marketplace to buy and sell unique fashion, with over 30 million registered users in more than 150 countries. Depop is a place for anyone to discover and celebrate their style on their own terms, and to feel good about their fashion choices by extending the lives of millions of garments. The...

  • Trust & Safety Lead

    3 weeks ago

    London, United Kingdom Snapchat Full time

    Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together. Snapchat is the camera used by millions of people every day to Snap with family, watch...

  • Enterprise Account Executive

    2 weeks ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Enterprise Account Executive

    2 weeks ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Product Support Specialist

    6 days ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...