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Head of Trust

2 months ago

London, United Kingdom Depop Full time

Company Description

Depop is the community-powered fashion marketplace to buy and sell unique fashion, with over 30 million registered users in more than 150 countries. Depop is a place for anyone to discover and celebrate their style on their own terms, and to feel good about their fashion choices by extending the lives of millions of garments.

The company was founded in 2011 and is headquartered in London with offices in Manchester and New York. Depop has approximately 400 employees dedicated to its mission of building the world’s most diverse progressive home of fashion, that’s kinder on the planet and kinder to people. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company.

Depop is an equal opportunity employer. Our mission is to build the world’s most diverse progressive home of fashion. To do this, we encourage people from underrepresented communities to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees. We’re continuing to build recruitment processes that are fair and welcome requests for reasonable adjustments required throughout your interview experience with us. Depop supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

**Job Description**:

- Own the strategic vision and operationalization of Depop’s Global Trust & Safety org
- Help transform Depop’s Moderation operations and maximise impact of our workforce in partnership with internal cross-functional teams to build next generation services. Drive alignment on staffing, infrastructure, tooling investments.
- Anticipate Trust & Safety vulnerabilities to assess risk and develop mitigation strategies.
- Take ownership of developing and driving plans from inception to delivery
- Develop an understanding of safety issues and the architecture and integration points of Depop’ community safety support processes, products, and policies
- Keep up-to-date on industry trends and emerging issues in the Trust & Safety space
- Be a thought leader in the Trust and Safety domain, partnering with cross functional stakeholders to champion our mission of ensuring that Depop is a safe, trusted space for our community
- Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences and stakeholders.
- Lead and develop managers to further deepen domain expertise and foster a culture of integrity, service excellence, accountability, innovation, best practice sharing across a global operations team.
- Ability to remain calm and effective under pressure and coach teams to effectively navigate and communicate in a fast paced and ambiguous environment.

**Qualifications**:

- Significant experience leading teams in Trust & Safety Operations in domains such as content moderation, compliance, risk or authentication.
- Track record of operationalizing company vision and strategy into departmental plans and measurable outcomes
- Critical thinker with the ability to interpret regulatory and policy requirements, and translate them into operational processes
- Effective written and verbal communication and excellent stakeholder management skills
- Experience working/building relationships with cross-functional teams, delivering impact through communication, influencing teams towards achieving goals.
- Inspiring, empathetic and inclusive leader with respect for diversity of thought
- Strong business acumen, strategic and analytical capabilities with operational rigour and proactive can-do mentality
- Comfortable operating in a fast changing environment, striking the right balance between speed and accuracy
- Written and verbal proficiency in English
- Experience working in the technology sector or other fast-paced environment, preferably in a two-sided marketplace
- Technology/UGC platforms industry domain expertise.
- Experience with process design, implementation, and improvement

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