Trust & Safety Lead

3 weeks ago

London, United Kingdom Snap Inc. Full time

is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are , a visual messaging app that enhances your relationships with friends, family, and the world; , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, .

is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment

We’re looking for a Trust and Safety Lead based in our London, UK, office to join our global team. This people management role requires a skilled and unflappable decision maker who has a passion for developing safety workflows and partnerships in order to improve the experience for Snapchatters everywhere. You’ll become a subject matter authority in multiple domains by owning projects from beginning to finish and facilitating cross-team communication with the Legal, Customer Operations, Global Safety Partners, and Engineering teams to help keep Snapchatters safe.

Due to the nature of Trust & Safety work, you should be willing and able to work with sensitive issues and content that may be considered offensive or disturbing. Our team has carefully devised measures and support in place to ensure wellness for all our team members.

What you’ll do:

Provide leadership and guidance for growing regional team of T&S specialists

Enhance our operational workflows by identifying focus areas and implementing improvements

Liaise with our global safety partners and further strengthen those relationships 

Use data to influence decisions and highlight emerging issues impacting users

Anticipate risks, manage escalations and balance business needs versus technical constraints

Deliver key projects within the Safety roadmap, incorporating execution, training, data assessment and presentation of results to stakeholders

Regularly identify opportunities to enhance internal processes and improve efficiency, while driving longer-term scalable automated solutions

Support offshore leadership and workforce development in our global vendor sites 

Closely follow industry trends to help develop Snap’s thought leadership and T&S operation

Knowledge, skills, & abilities:

Proven leadership capacity with the ability to attract, motivate, develop and retain talent

Experience reviewing sensitive content with a meticulous attention to detail

A track record of identifying gaps and implementing new processes

Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced EXCEL, Looker, Tableau, etc.)

Prior experience interacting with NCMEC or law enforcement

Great judgment in complex situations and ability to problem-solve, both independently and with peers or management

Excellent verbal and written communication skills

Experience working with product and engineering teams to launch tools and solutions that improve trust across a platform or product

Prior experience managing multiple projects end to end

A passion for Snapchat, online safety, and creativity

Minimum qualifications:

4+ years of relevant experience

Bachelor's degree or equivalent experience

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