Park Warden with Administration and Sales Focus

5 months ago

Southport, United Kingdom Willowbank Holiday Park Full time

Live and work at the wonderful family-run tree-lined Willowbank Holiday Park near Southport in the beautiful northwest of England. A 5 minute drive from the Sefton coastline popular with cyclists and walkers.

This job is ideal for someone who enjoys office administration, dealing with customers, selling and the holiday park lifestyle.

Prior experience is not essential as a warden. For the right person this is a great opportunity. But it is important that you are sure it is right for you.

You will be part of a team focused on growing the number of holiday home owners at Willowbank Holiday Park as well as getting involved with the tourer side of the business helping sometimes to check people in and evening on duty responsibilities.

We sell holiday homes to people who own the holiday home and pay an annual pitch fee. There are 200 holiday home pitches and we have 78 tourer pitches.

The work follows the rhythm of a holiday park with work on Saturday, Sunday and Bank Holidays with some responsibilities to be 'on standby' on some evenings to deal with emergenices and late check-ins. There is sometimes a requirement to check the tourer toilets are clean. Days off are Monday and Tuesday. Holiday is taken at the end of the season. The role is suited to those with flexibility in their personal life.

The responsibilities include:
Sales administration - manage the end-to-end sales process so that all paperwork is prepared, completed and filed properly and ensure that all aspects of a holiday home sale are completed (e.g. book a gas safety test) before a new holiday home owner gets the keys

Sales viewings - show potential customers who have booked or turned up on spec around the holiday homes for sale. Be at ease answering their questions, showing the round the holiday homes on the park, explaining the differences between different holiday homes and price points, explain the advantages of Willowbank Holiday Park (location within easy reach of many places, relaxed and safe park). Enjoy engaging with customers.

Post-Sales Support - provide support after the sale including dealing with any manufacturer quality issues and addressing any issues that arise for the customer

Holiday Home Owner Support - once people are holiday home owners, there is a need to manage the jobs that come up (e.g. caravan wash, gas bottle delivery, clear trees, approve a balcony decking order). You will assist with managing these requests and handling them with the park services team and any contractors we use (e.g. electrician, plumber)

Tourer Check-in and Queries - we have number plate recognition which minimises the need for the daily flow of check-ins and check-outs to be done in person. People do, however, have questions or have not given their number plate correctly and so need support from Reception. You will be doing some of this as part of working in Reception.

'On Standby' Evening Warden - for two or three nights of the week, you will need to be 'on standby' as the evening warden. This requires you to deal with customers over the phone or pop out to help in person. From 5pm-8pm, this is because we have late check-in on the Tourer part of the park when Reception is closed. Most people drive straight to their pitches and need no help. However, sometimes help is required (e.g. number plate is wrong) and the customer will call you via a reception doorbell to get some help. After 8pm, there is a need to be on call although it is very rare that a call occurs. On peak days (e.g. Bank Holiday weekend), there is also a need to check the toilets and showers are clean and clean in the few cases that occur where not.

You will be working in a team which includes a warden with some similar responsibilities whom you will work closely with as well as a park facilities team and managing director.

Accommodation is provided on the park. You will be living in a holiday home with utility bills included.

There will be a probationary period of 1 month.

Skills needed:
Be a people person

Be very comfortable working with computers to organise and do your work. We use WhatsApp with customers, extensively use a park management system called CampManager for payments and orders, we have a number plate recognition system and we take all bookings online. We use Google Workspace.

Have experience selling

Love being organised, efficient and finishing things properly

Be prepared to be flexible in what you do in any given day.

Have experience of working with customers and resolving customer issues.

Active, enthusiastic, and reliable.

Pay: £12.50 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Schedule:

- Weekend availability

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Warden - Admin & Sales

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