Administrator - Expert Relationship
5 months ago
**Expert Relationship Administrator**
We are looking for someone who has excellent communication skills, highly motivated, organised, and proactive. Experience of proclaim would be an advantage.
The role would be to support the manager of the department in ensuring excellent customer focus and management of medical experts and delivery of service level agreements to legal teams
**Main Responsibilities**:
- To chase reports that have fallen outside of agreed service level requirements
- To support medical experts in ensuring delivery of reporting in accurate timely manner
- To highlight and identify medical experts who underperform to the Manager and assist in reaching resolution
- To provide continued support to the legal teams and medical experts
- Be responsible for managing own caseload and achieving KPI’s.
**Essential Skills and Experience**:
- To have excellent communication skills, written and verbal
- Be highly motivated, organised, and proactive
- To have precise and high-level attention to detail
- To keenness to learn and develop
- Ability to multitask and prioritise
- To be confident in ability to provide support to medical experts and lawyers alike.
**Desirable Skills and Experience**:
- Experience of proclaim or other software tools
**In return Fletchers can offer**:
- A competitive salary based on your experience
- Pension scheme with tax-efficient salary sacrifice option
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until your long service award of the 3 days after your 5th, 7th, and 9th full year of employment.
- Enhanced company sick pay scheme
- Enhance Maternity, Paternity and IVF treatments
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events
- Monthly voucher awards
**Job Types**: Full-time, Permanent
**Salary**: Up to £25,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Transport links
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Southport: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Administration: 1 year (required)
- Administrative experience: 1 year (required)
Work Location: Hybrid remote in Southport
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