Supporter Relations Administrator

3 months ago

Canterbury, United Kingdom Pilgrims Hospices Full time

Pilgrims Hospices is looking for friendly and engaging _**Supporter Relations Administrator**_ to join our team, providing fundraising and administration support for the Income Generation Team. This is a fantastic opportunity for someone looking for their first role in the charity sector, as you will get the chance to develop your knowledge and skills in a dynamic and varied fundraising environment.

**The Role**

As a Supporter Relations Administrator you will work as part of a team to manage incoming queries from supporters for fundraising, appeals, campaigns and more. Your main responsibilities will include:

- Provide customer service for all donations and queries from supporters, face-to-face, via the telephone and online in a prompt and sensitive way.
- Input and maintain supporter records on our fundraising database (Donorflex) ensuring a high degree of accuracy to enable subsequent correspondence with the supporter.
- Process donations and event registrations in a timely and accurate manner, ensuring monies are coded as per the guidelines.
- Import Direct Debits, standing orders and events registrations into Donorflex.
- Preparation of daily banking, cash handling and initial reconciliation of all monies received daily.

The post holder must ensure that administration is completed to a high standard, in line with standards expected within a healthcare environment.

**Working Arrangements**

This is a full-time role (35 hours per week) and is based at Pilgrims Hospice Canterbury. You will be provided with on-site parking and subsidised meals during your work day.

**Our Benefits**

As an Employer of Choice we are committed supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance.

Our hospices offer:

- Flexible/hybrid working arrangements and a great work-life balance with realistic working hours.
- Free onsite parking.
- Financial discounts, provided through the Blue Light Card Membership Scheme.
- Standard Life Workplace Pension. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme.
- Subsidised meals, currently £2 per meal.
- Access to Dover Counselling Services.
- Friendly and highly professional working environments alongside passionate people.
- Opportunities for professional development through a range of extensive learning.

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice

**About You**

To be successful in this role you should:

- Be educated to A level, or equivalent experience
- Have experience of working with sensitive and confidential information
- Have experience of using a CRM database
- Possess excellent verbal and written communication skills, with the ability to communicate with a broad range of people in an appropriate and sensitive way

**About Us**

As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families - both in the community and in-patient units.

**Our Vision**
- “Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”._

We recognise that our workforce is integral to the delivery of **our Vision**and our charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our charitable behaviours and values.

To achieve **our Vision**, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form **our CODE**, which guides us in our daily working and decision making:
**Compassionate** We treat everyone with compassion and care

**Open** We communicate openly, honestly and effectively

**Dynamic** We are dynamic, improving and developing our service

**Empowered** We empower people to achieve their outcomes

**How to Apply**

To learn more about this role, please download the full job description document as attached.

**Job Types**: Full-time, Permanent

**Salary**: £19,791.00 per year

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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