Customer Relationship Lead

2 weeks ago

London, United Kingdom Railsbank Full time

**Customer Relationship Lead**

**About Railsr**

Railsr is a leading embedded finance experience platform that enables any business to prototype, build and scale financial products. Our vision is to make finance an amazing experience for consumers and companies globally, working alongside brands and fintechs to power innovation. This is an exciting space and Railsr had one of the first digitally-native products in the FinTech platform space.

Following a period of rapid growth, followed by consolidation, Railsr is returning to growth once again and looking to develop our product capabilities and expand our customer base. It’s an exciting time and the potential for any brand to use Railsr to power and deliver their customers’ financial experiences is enormous.

**The Opportunity**

We are seeking a dynamic and experienced Team Lead for Customer Relationship to join our team. In this role, you will be the primary point of contact for our clients, representing their interests within our business. Your goal will be to understand and meet client needs, building strong, lasting relationships. You will coordinate with internal teams to communicate client expectations, solve problems strategically, and identify opportunities for growth. Your leadership will be instrumental in driving the success of our account management team and, in turn, our company.

**Your Responsibilities**
- **Primary Client Relationship**: Serve as the main representative of our clients within the company, ensuring their needs and objectives are prioritised.
- **Understanding Client Needs**: Work closely with clients post-onboarding to deeply understand their business goals and requirements.
- **Building Relationships**: Develop and maintain robust relationships with clients, ensuring their satisfaction and loyalty.
- **Coordination and Communication**: Facilitate clear and effective communication between clients and internal teams, ensuring client needs are understood and met.
- **Strategic Problem Solving**: Proactively address and resolve client issues, focusing on areas within our domain of expertise.
- **Upsell and Growth**: Identify and create opportunities for upselling and growth, liaising with the Sales team as needed.
- **Reporting and Analysis**: Monitor account performance and provide insightful reports to both the client and our company.
- **Contract Management**: Take ownership of client contracts, ensuring compliance and favourable terms.
- **Project Management**: Oversee projects related to client accounts, ensuring they align with client requirements and are delivered on time.

**Your Profile**

Attitude & Behaviours
- ** Client-Centric**: A strong focus on client satisfaction and relationship building.
- **Strategic Thinker**: Ability to solve problems creatively and strategically.
- **Leadership**: Leading by example, motivating and guiding the team towards success.
- **Communication**: Exceptional communication skills, both internally and with clients.

Skills & Experience
- ** Experience in Account Management**: Proven track record in account management, particularly in building and maintaining client relationships.
- **Project Management Skills**: Ability to manage multiple projects efficiently and effectively.
- **Industry Knowledge**: Familiarity with the specific industry of our company, with a keen understanding of client needs and challenges.
- **Contract Management**: Experience in managing contracts and negotiations.

**What we can offer you**
- ** Purpose**:

- Help make amazing embedded finance experiences accessible to everyone and transform global financial services.
- **Career** - Build your career in an innovative, adventurous and inclusive environment where everyone has the opportunity to make a difference and develop their skills.
- **Reward** - Competitive remuneration package with generous benefits and the potential to be rewarded with equity.
- **People** - Work with talented, passionate and supportive people from all over the world in a flexible, hybrid environment with trust and mutual respect at its heart.

**Our Values**

The environment at Railsr is fast-paced, exciting, and dynamic, underpinned by a clear set of values that drive a healthy and successful culture.
- ** Ambition** - for our company, colleagues and ourselves and the freedom and expectation to own it.
- **Trust -** which we give freely and expect in return.
- **Curiosity -** with our minds open to fresh thinking in the constant pursuit of improvement.
- **Customer Obsession -** ensuring that everything we do is with the customer in mind, we succeed when they succeed.

If you are eager to join a fast-paced, collaborative and inclusive company and contribute to shaping its future, this is the role for you to make a difference.

**Diversity, Inclusion & Belonging

  • Agency Lead

    5 days ago

    London, United Kingdom Client Relationship Consultancy Full time

    CRC is an established global relationship consultancy with offices in Boston, London, Munich, Sydney and Singapore. Our clients are the world's leading communications agencies, including every major agency group. We provide relationship intelligence and consultancy to enable agencies to strategically manage their client relationships and achieve their own...

  • Director of Customer Experience

    2 weeks ago

    London, United Kingdom Customer Focussed Full time

    We are seeking a forward thinking Director of Shared Services for a UK company that is looking to set up a new function within a customer centric organisation. ·Develop and deliver the strategyfor the short, medium and long term. ·Understand the needs and requirements of the customer and the customer experience. ·Lead a team to provide an efficient and...

  • Director of Shared Services

    2 weeks ago

    London, United Kingdom Customer Focussed Full time

    Job Description We are seeking a forward thinking Director of Shared Services for a UK company that is looking to set up a new function within a customer centric organisation. ·Develop and deliver the strategyfor the short, medium and long term. ·Understand the needs and requirements of the customer and the customer experience. ·Lead a team to provide...

  • Customer Relationship Officer

    6 days ago

    London, United Kingdom Deekay Technical Full time

    We are looking for a hard working and ambitious individual to join our Customer Relationship Team in Building Maintenance. This role would be supporting our complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams and with our residents. Customer...

  • Customer Relationship Management Manager

    1 week ago

    London, United Kingdom C & C search Full time

    C&C Search is currently recruiting a Customer Relationship Manager to join a growing luxury brand based in Shepherds Bush. Customer Relationship Manager Hybrid set up: 5 days in the office, or could accommodate 4 days in and 1 day working from home What they do: Luxuries brand Company culture and what makes them great to work for: They are a really...

  • Senior Customer Relationship Specialist

    7 days ago

    London, United Kingdom Brite Recruitment Ltd Full time

    **SENIOR CUSTOMER RELATIONSHIP SPECIALIST** **LONDON** **£35,000 - £40,000** **12 MONTH FTC** A thriving Financial Institution is looking for **Senior Customer Relationship Specialist**to join their fast-paced, exciting team based in London on a 12month FTC. You will be supporting the sales team, whilst creating and maintaining a good rapport with...

  • Senior Customer Relationship Specialist

    7 days ago

    London, United Kingdom Brite Recruitment Full time

    **SENIOR CUSTOMER RELATIONSHIP SPECIALIST** **LONDON** **£35,000 - £40,000** **12 MONTH FTC** A thriving Financial Institution is looking for **Senior Customer Relationship Specialist **to join their fast-paced, exciting team based in London on a 12month FTC. You will be supporting the sales team, whilst creating and maintaining a good rapport with...

  • Supplier Relationship Management Lead

    6 days ago

    London, United Kingdom Sainsburys Full time

    **Supplier Relationship Management Lead** - 2300018J) Flexible hybrid working from home with a base at one of our Store Support Centres. The big question is. why on earth should a professional like you work for a 150-year-old retail chain? Because we are on a journey. Changing the way we operate. Learning to think nimble. Giving our teams the time and...

  • Customer Relationship Assistant

    2 days ago

    West London, United Kingdom TechNichols Resourcing Ltd Full time

    Role: Customer Relationship Assistant Salary : £24,000 to £26,000 per annum - 33 days holiday, Company Pension, Employee Assistance Programme, Discounted Gym membership Hours: Monday to Friday Location: Ealing, Shepherds Bush, Acton, Harlesden, Kensington, Hammersmith and surrounding areas Company Our client is the largest Industrial & Automated...

  • Customer Relationship Manager

    2 days ago

    London, Essex, United Kingdom Scouts Full time

    We are looking for a Customer Relationship Manager - Scout Adventures to join our Adventurous team. Location: Homebased - Will be require frequent planned travel to our centres. Expectation would be approx. 2 visits to each of the 5 centres per year, plus 4 to 6 in person managers meetings. Salary: £37,800 per annum, Band F, level 3 Term: ...

  • Senior Customer Relationship Executive Account

    2 weeks ago

    London, United Kingdom Pharma Search Full time

    Executive Director, Business Development Think Big – lead, develop and manage strategic partnerships? Your chance to join arguably the most innovative, forward thinking and flexible global CRO Do you want to help to deliver creative solutions that secure new business? This has been driven by a unique business model, with deep technical, scientific and...

  • Relationship Manager

    2 weeks ago

    London, United Kingdom Nuvei Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Title Relationship Manager Desired Location UK Remote The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian...

  • Central Relationship Manager

    2 weeks ago

    London, United Kingdom Allica Bank Full time

    About Allica Bank Recently named In Deloitte’s annual Technology Fast 50 rankings, Allica is the UK’s fastest growing technology firm and the fastest-growing financial technology firm ever. Allica Bank is dedicated to serving and supporting small and medium businesses and empowering them to succeed. Allica is a new type of business bank, combining...

  • Central Relationship Manager

    Found in: Jooble UK C2 - 2 weeks ago

    London, United Kingdom Allica Bank Full time

    About Allica Bank Recently named In Deloitte’s annual Technology Fast 50 rankings, Allica is the UK’s fastest growing technology firm and the fastest-growing financial technology firm ever. Allica Bank is dedicated to serving and supporting small and medium businesses and empowering them to succeed. Allica is a new type of business bank, combining...

  • Customer Relationship Management Executive

    5 days ago

    London, United Kingdom Freshworks Inc. Full time

    We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks...

  • Relationship Manager

    Found in: Talent UK C2 - 1 week ago

    London, United Kingdom Nuvei Full time

    Title                                                    Relationship ManagerDesired Location                               UKRemote  The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE...

  • Relationship Manager

    Found in: Talent UK C2 - 1 week ago

    London, United Kingdom Nuvei Full time

    Title Relationship ManagerDesired Location UKRemote The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable...

  • Relationship Manager

    2 weeks ago

    London, United Kingdom Nuvei Corp Full time

    Title Relationship Manager Desired Location UK Remote The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and...

  • Customer Experience Lead

    7 days ago

    London, United Kingdom Chubb INA Holdings Inc. Full time

    Do you have experience in leading CX initiatives, analysing customer data and providing innovative solutions in a customer experience or customer insight related role? If you are interested in joining one of the largest commercial insurers in the world with excellent employee benefits and growth opportunities, then we would love to hear from you! This role...

  • Online Customer Service Lead

    12 hours ago

    London, United Kingdom Artisan People Full time

    This is an exciting opportunity to join our renowned beauty client as their new Online Customer Service Lead, based in London. **The Role**: As Online Customer Service Lead, you will act as the main point of contact for all the Company’s Customer Service queries and constantly look for ways to improve the Customer Experience. You will support the...