Online Customer Service Lead

2 weeks ago


London, United Kingdom Artisan People Full time

This is an exciting opportunity to join our renowned beauty client as their new Online Customer Service Lead, based in London.

**The Role**:
As Online Customer Service Lead, you will act as the main point of contact for all the Company’s Customer Service queries and constantly look for ways to improve the Customer Experience. You will support the brand’s online sales by resolving customer queries or complaints and develop processes and procedures to enhance productivity and performance.

You will be responsible for managing the relationship with the third party CS agency, directing and overseeing workload and productivity, and on-boarding and training new recruits.
The Customer Service Lead supports the Warehouses, Operations, and Ecommerce teams to identify and limit any issues that may arise. Through regular data analysis you will identify key trends across customer touchpoints, report findings and make recommendations for future improvement.

**How you’ll dazzle us**:
We are looking for someone with the ability to use independent judgement and manage third party agencies. Embracing the brand’s core values, you should have excellent prioritisation and time management skills, be a charismatic relationship builder as well as being engaged within the business with a flexible approach to work.

Experience within the Beauty industry and Luxury sector is desirable.

**What happens next**:



  • London, United Kingdom ArtRepublic Online Limited Full time

    **Summary** The Customer Services Executive will be responsible for handling all inbound and outbound post-sale customer communications, triaging and managing issues as they arise, and as outlined, but not limited to, the below. They will also play an active sales roleworking with the sales team to assist and advise customers using the website channel. The...


  • East London, United Kingdom TRP Recruitment Full time

    Contract Type: - Full Time- Location: - East London- Salary: - £24000 - £28000 per annum- REF: - 4676_1710950257- We are seeking a motivated and passionate online customer service advisor to join an expanding global womenswear brand. This opportunity will suit someone with 1-2 years' experience preferably within the fashion or retail industry, looking to...


  • London, United Kingdom LloydsPharmacy Online Doctor Full time

    **London** **22.5 hours per week: Saturday, Sunday and Monday shift** **Hybrid** **Benefits: 25 days holiday + bank holidays, pension contribution** You will join a growing and expanding team of Patient Advisors. You will ensure a first-class service is delivered to every patient whilst maintaining patient safety. Coaching, support, development, career...


  • London, United Kingdom Socialbear Full time

    **We are a passionate team with a simple aim to help our clients grow and have fun while doing so! We are 8 years old, and classed as a ‘fast-growth’ company in the UK - working with an enviable client list.** **This role is on an initial freelance contractual basis, with scope to continue working full time following this.** **Hours of work**: **21-35+...

  • Customer Advisor

    4 weeks ago


    London, United Kingdom LloydsPharmacy Online Doctor Full time

    **London** **37.5 hours per week** **Benefits: 25 days holiday + bank holidays, pension contribution** You will join a growing and expanding team of Patient Advisors. You will ensure a first-class service is delivered to every patient whilst maintaining patient safety. Coaching, support, development, career guidance and motivation will be provided to all...


  • London, United Kingdom LloydsPharmacy Online Doctor Full time

    **Role Purpose** LloydsPharmacy Online Doctor have an exciting opportunity for a passionate Customer Support Advisor to join our incredible team. You will be the voice of our customer and provide the best service to them via calls and messages with the aim of resolving any queries they may have. Whilst working with us, you will receive coaching, support, a...


  • London, United Kingdom Soho House & Co. Full time

    **Who We Are** We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect,...


  • London, United Kingdom AWD online Full time

    Administrator / Office Receptionist / Secretary who has good administrative, organisational, time-management, customer service and communication skills, with good IT literacy and typing skills is required for a well-established firm of accountants based in Croydon, South London. 50 per Hour Croydon, South London (100% Office Based) JOB TYPE:...

  • Db Pension Consultant

    2 weeks ago


    London, United Kingdom AWD online Full time

    Principal Dynamics Consultant (F&SCM) with experience in full lifecycle Dynamics F&SCM implementations, software design and configuration and excellent requirements gathering and process mapping skills is required for a well-established and leading digital technology company. Flexible hybrid home and office working (office locations include London,...


  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • London, United Kingdom AWD online Full time

    Dynamics 365 Solution Architect who has experience with Pre-sales demonstrations, presentations and proposal writing, excellent analytical and problem-solving skills is required for a well-established and leading digital technology company. ** 2 Positions Available ** The company are hiring for two Microsoft Dynamics 365 Finance & Supply Chain Management...


  • London, United Kingdom Lord Accounting & Finance Full time

    This is an exciting opportunity to join a highly successful multi-national advisory firm offering services to a diverse range of clients across multiple sectors. As a Senior Associate you will work closely with senior leaders, and be responsible for conducting due diligence, financial analysis, risk assessments and market research on a variety of...


  • London, United Kingdom Adecco UK Full time

    **JOB TITLE**: **Customer Service Officer** **LOCATION**:Hybrid working (Office based in Ealing) **PAY RATE**:£16.82 per hour paye **DURATION/HOURS**: 3 months (possible extension)/ Mon-Fri 35 hours **START DATE**: ASAP **Role Purpose**: - To make outbound calls to Ealing residents to check on how they are dealing with the cost-of-living issues and...


  • London, United Kingdom Vodafone Full time

    **Location: Blended/UK (Customer site)** **Hours: 37.5 per week** **Salary: Competitive + benefits** Our network operations teams ensure our customers remain connected to their Vodafone services 24/7, constantly monitoring and enhancing network performance. Be part of Vodafone UK Technology Operations, the team that uses the latest technology and analytics...


  • London, United Kingdom Access Consulting Careers Full time

    Before viewing the Customer Service Team Lead at Access Consulting Careers job, please verify that you are a human and not a robot overlord. #J-18808-Ljbffr


  • London, United Kingdom AWD online Full time

    Administrator / Office Receptionist / Secretary who has good administrative, organisational, time-management, customer service and communication skills, with good IT literacy and typing skills is required for a well-established firm of accountants based in Croydon, South London. SALARY: £12.50 per Hour LOCATION: Croydon, South London (100% Office...


  • London, United Kingdom CSD.Shop Full time

    Starting Date - Immediate Contract - Full Time, 5 days a week With three prominent London retail stores and an office in Nine Elms, we specialize in providing a premium platform for women to sell their high-end luxury clothes, bags, shoes, and accessories while offering discerning shoppers a curated selection of second hand luxury goods. CSD accepts...


  • London, United Kingdom CSD.Shop Full time

    Job Description Starting Date - Immediate Contract - Full Time, 5 days a week With three prominent London retail stores and an office in Nine Elms, we specialize in providing a premium platform for women to sell their high-end luxury clothes, bags, shoes, and accessories while offering discerning shoppers a curated selection of second hand luxury goods. CSD...

  • Senior Digital

    7 days ago


    London, United Kingdom AWD online Full time

    Social Media Executive / Manager who has experience managing multiple social media accounts, creating engaging posts and video content, responding and growing followers and identifying potential ‘Brand Ambassadors’ for the different companies within the Group. SALARY: £25,000 per annum(depending on experience) Brentford, West London (100% Office...


  • London, United Kingdom New Statesman Full time

    About UsThe New Statesman is a leading British political and cultural magazine. Since its founding in 1913, it has been renowned for its progressive and insightful commentary on current affairs, politics, culture, and the arts. With a rich history of journalistic excellence, the New Statesman continues to be a trusted source of analysis and opinion, shaping...