Customer Technical Lead

2 months ago

London, United Kingdom Vodafone Full time

**Location: Blended/UK (Customer site)**

**Hours: 37.5 per week**
**Salary: Competitive + benefits**

Our network operations teams ensure our customers remain connected to their Vodafone services 24/7, constantly monitoring and enhancing network performance. Be part of Vodafone UK Technology Operations, the team that uses the latest technology and analytics to constantly improve customer experience.

**What will you be doing?**

You will be the Technical Champion for the nominated customer - representing the customer’s interests internally within Vodafone and supporting Sales and Service Management in customer delivery.

**Responsibilities**
- Technical Consultant -Technical expert with detailed customer knowledge who understands the in-life services, solution and infrastructure involved in Vodafone’s delivery of services.
- Providing technical consultancy to internal Vodafone stakeholders and the customer in real or lapse-time.
- Technical consultant throughout the lifecycle of services taken by the nominated customer, assisting with operational readiness, integration and support.
- Drive service enhancements/improvements through proactive and pre-emptive activity across service and product lifecycles.
- Work with the Customer and Service/Account Managers, providing technical in-life expertise to assist Sell discussions.
- Work with the Customer, their Stakeholder and Service/Account Managers to support the build phase of delivery, focusing on service on boarding and impacts to pre-existing services.

**Who are we looking for?**
- Experience of supporting the customer’s in-life technical requirements while considering KPIs, SLAs and long-term objectives etc.
- A recognized networking qualification such as TCP/IP.
- Experience of ensuring service improvements/enhancements are owned and driven to improve the overall customer and internal stakeholder’s experiences.
- Previous experience in a 3rd Line Support function.
- Knowledge and experience of ITIL best practices.
- Knowledge of IOT technologies.
- **Blended Home Working**

Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey

**What’s in it for you?**

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

**Together we can**

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.

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