Senior ServiceNow Technical Consultant

3 weeks ago

London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.

As a Senior Technical Consultant with Konversational, you will be hands-on leading the technical implementations of ServiceNow in a consulting environment, with the responsibility for implementing ServiceNow for a range of customers.

Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform.

You are agile enough to adapt to the rapid growth and change of our business.
You can coach and mentor your peers and help foster knowledge sharing.
Based in Ireland or UK, with flexibility to travel to customers, with the right to live and work in Ireland or UK (no visa sponsorship).

Develop best practice designs and solutions to meet technical requirements of projects and become a trusted advisor on how to apply these to meet business needs.
Setup, develop, configure, test and manage all technical assets of ServiceNow implementations according to the scope and timelines of the customers project plan and program requirements.
Build extensive technical product expertise on the suite of ServiceNow solutions and capabilities acting as a SME on all ServiceNow technical solutions and offerings.
Mentor the team of junior consultants, guide the team’s growth, deliver learning sessions internally.

Proficient understanding of ServiceNow’s Customer Service Management (CSM) products & services (or similar) as well as digital based technologies.
Certified ITSM and/or CSM Implementation Specialist.
Experience working in an Agile/Scrum environment.
Development and/or consultancy experience with enterprise-level SaaS software solutions.
We are a rapidly scaling boutique consultancy and offer the chance to work alongside top tier colleagues, along with opportunities to push your own limit.
Most importantly, we treat our people equally, fairly and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.

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