Online Customer Service Agent
2 weeks ago
**We are a passionate team with a simple aim to help our clients grow and have fun while doing so We are 8 years old, and classed as a ‘fast-growth’ company in the UK - working with an enviable client list.**
**This role is on an initial freelance contractual basis, with scope to continue working full time following this.**
**Hours of work**:
**21-35+ hours per week remote - work from Monday to Sunday, 1 weekend day required.**
**To be successful in this role, you will need to have demonstrated strong writing, organisation and communication skills. As well as previous experience within customer service, communicating with brands online using a Social Media Management tool.**
**Key Skills - Online Customer Service Agent**
- **Understanding of Social Media Management tools and how to undertake online customer service**:
- **Customer support**:
- **Excellent written and verbal communication skills**:
- **Superb time management**:
- **Copywriting and proofreading**:
- **Knowledge of Community Management for high profile clients (training provided)**:
- **Respond to customers in a timely manner**:
- **Use of Slack, Google Suite, Freshdesk/Zendesk and collaboration tools**:
- **Passion for delivering excellent customer service**:
- **Interest in moving into an Account Manager role in the future, to help us improve our customer service offerings to our extensive client list.**
**Roles & Responsibilities**
- **Managing, briefing and coordinating customer service responses generated from our client accounts on a daily basis.**:
- **Reporting into Team Leaders and Account Management.**:
- **Manage the day-to-day Inbox Management.**:
- **Time tracking and reporting on client social media account usage.**:
- **Pro-actively escalating and spotting potential PR threats, and following moderation briefs.**
**What's on offer**
- **Monthly invoice paid within 24 hours**:
- **Standard hourly rate: from £10.05**:
- **Great working environment - regular digital socials and outgoing team**
**Application deadline: 05/12/22**
**Expected start date: ASAP**
**Job Types: Full-time, Part-time, Freelance**
**Salary: £10.05 per hour**
**Job Types**: Full-time, Part-time, Freelance
**Salary**: £10.05 per hour
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Application question(s):
- Are you available for immediate start?
**Experience**:
- Freshdesk or Zendesk: 1 year (preferred)
- Live chat: 1 year (preferred)
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