Customer Service Agent
4 weeks ago
Customer Service Agent
Islington
20 per hour
Full Time Contract ( 3 months long)
- To process payment in and payments out of organisation; ensure that timescales and performance target are achieved for both
- To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence
- To deal with all customer interactions in a polite, friendly and efficient manner
- To maintain records and produce statistics where necessary
- To correctly handle in-coming post and link correspondence with existing files and to register applications
The candidate:
- Previous experience in a similar role within a local authority is essential
- Experience of using IT& telephony systems and administrative procedures in a customer focused organisation
- Ability to communicate appropriately and effectively with clarity both orally and in writing
- Ability to work unsupervised and on own initiative with accuracy and attention to detail
- Ability to set and maintain high personal standards of performance and conduct
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