Online/Ecommerce Customer Service

2 weeks ago


London, United Kingdom CSD.Shop Full time

Starting Date - Immediate Contract - Full Time, 5 days a week
With three prominent London retail stores and an office in Nine Elms, we specialize in providing a premium platform for women to sell their high-end luxury clothes, bags, shoes, and accessories while offering discerning shoppers a curated selection of second hand luxury goods. CSD accepts consignments from fashion houses ranging from super-brands like Hermes and Chanel, to up and coming designers like Jacquemus. We pride ourselves on offering exceptional customer service, a commitment to authenticity, and a seamless consignment experience. More information about the company can be found on our website:
CSD sells second hand luxury through an omnichannel approach: our website, our three London retail stores, and listing items on our global marketplace partners. The retail stores act as hubs for customer and consignor interactions, are showrooms for our best products, and have back rooms that act as warehouses for some of our online orders. The retail stores are located on Marylebone Lane, in Notting Hill, and in Battersea Power Station. Each store has a unique clientele and will require a tailored approach to reach the local demographic. 
CSD believes in empowering people by providing them the opportunity to grow within their roles. As a young company with around 25 employees, everyone knows each other on a first name basis, and it's easy to develop close working relationships with other management and the CEO. Consigned Sealed Delivered is looking for a meticulous and experienced Luxury Goods E-Commerce Uploader to join our team and play a pivotal role in ensuring the quality and description of our second-hand luxury items. You will be responsible for maintaining our brand's integrity and will play a pivotal role in our consignment process.

Assessment of Luxury Items : Accurately assess second-hand luxury goods, including but not limited to designer handbags, watches, jewelry, clothing, and accessories to verify their condition and distinctive features.
Quality Control : Act as a second layer of quality control by ensuring that items meet our quality standards and are in suitable condition for resale. Bachelor's degree in Fashion, Marketing, Communications, Journalism, or related field.
Proven experience as a copywriter, preferably in the e-commerce or consumer goods industry.
Exceptional writing, editing, and proofreading skills, with a strong portfolio of relevant work samples.
Ability to work effectively in a fast-paced environment and manage multiple projects with tight deadlines.
Competitive salary commensurate with experience.
Health and wellness benefits like comprehensive private medical, dental, and vision insurance coverage.
Opportunities for professional development and career growth within a rapidly expanding company.
Staff discounts on luxury merchandise.
Staff discounts on consignment fees.
shop



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