Customer Service Online Advisor
2 weeks ago
Contract Type:
- Full Time- Location:
- East London- Salary:
- £24000 - £28000 per annum- REF:
- 4676_1710950257- We are seeking a motivated and passionate online customer service advisor to join an expanding global womenswear brand.
This opportunity will suit someone with 1-2 years' experience preferably within the fashion or retail industry, looking to grow within customer service department. You must be passionate about delivering amazing customer service and maintain a professional and friendly manner throughout every customer contact, ensuring customers receive a swift and knowledgeable response.
**Main Responsibilities will include**:
- Ensuring social media is monitored while on shift.
- Covering the online personal shopping function via live chat.
- Opening investigations with external partners to resolve customer enquiries.
- Adding investigation data to communal spreadsheets.
- Assisting management with daily tasks.
- Making decisions on problems raised.
- Responding to customer reviews
**Personal Specifications**:
- A great communicator, with a natural flair for multitask.
- Strong written and verbal communication skills.
- An eye for style and can offer styling advice to customers.
- A team player who is happy to support colleagues and work together to ensure the smooth running of the department.
- Good decision-making skills.
- Problem-solver with a proactive approach to overcoming challenges.
- Multitasking, ensuring multiple channels are covered and responded to.
- Flexibility around shift pattern
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