Neighbourhood Housing Officer

3 weeks ago


Shipley, United Kingdom Goodman Masson Full time

Incommunities are looking to appoint a part time Neighbourhood Housing Officer on a permanent basis. You will be responsible for delivering a high quality housing management service and making a real difference to our customers and the communities that wemanage. We are looking for a resilient Housing Officer with previous experience of managing complex ASB cases within a challenging patch and working with partner agencies.

Hours: 22.5 hours per week Monday, Tuesday, Wednesday

**About us**

We are social housing landlord and think our vision of Improving Lives Incommunities says it all

Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.

Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us focus on the first year of a 2 -year plan, to 2024. Our plan puts customers at the heart of what we do, providing great placesto live and work, with homes that they are proud to live in.

**Responsibilities**
- Deal with complex ASB cases within a challenging patch
- Work with partner agencies
- Offer support and ensure that Incommunities' duties as a landlord are fulfilled
- Increase the sustainment and reduce the turnover of tenancies within your management
- Contribute towards maximising occupancy rates and income collection in our stock
- Assist with bids for external funding
- Proactively work on estates and areas to improve the conditions for residents
- Assist with viewings and signups
- Provide advice and support to tenants
- Manage hoarding and disrepair cases

**Requirements**:

- Must have experience of general needs housing management and understanding of housing and estate management standards and practices, including ASB, lettings, exchanges, repairs, rents
- Good understanding of housing legislation combined with the ability to give advice to those who require it
- Must have a flexible approach to work and able to manage your own time
- Excellent customer service and communication skills
- Driving licence and own vehicle required

**Benefits**
- Salary £28,370 per year pro rata
- Essential car user allowance
- Training, development, and qualification opportunities
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- West Yorkshire Pension Fund membership
- Excellent holiday allowance
- Cycle to work scheme
- Hybrid and agile working

We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives.



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