Neighbourhoods Admin Officer

4 weeks ago


Shipley, United Kingdom Incommunities Full time

Incommunities are looking to appoint a Neighbourhoods Admin Officer on a permanent basis to provide support to the wider neighbourhoods teams. This is an exciting opportunity, giving you exposure in to how the department operates and gaining experience on both the allocations and neighbourhoods side.

**About us**

We are social housing landlord and think our vision of Improving Lives Incommunities says it all

Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.

Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us focus on the first year of a 2 -year plan, to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.

**Responsibilities**
- Prepare and assist with tenancy sign ups, ensuring the correct documents are arranged for new customers
- Communicating with a large team of Neighbourhood Housing Officers and supporting their needs
- Providing a clerical and administrative support service to the team, including taking minutes, maintaining manual and computerised records and filing systems, post distribution and maintaining office supplies
- Assist in the preparation of statistics and management information for monitoring purposes
- Making outbound calls to customers where necessary in order to obtain clarification on information

**Requirements**:

- Previous experience of dealing with customers both face to face and over the telephone
- Excellent IT skills in order to be able to maintain databases, monitor statistics and interrogate and update systems
- Good written and verbal communication skills in order to be able to compose letters and deal with people from a wide range of backgrounds
- Office based

**Benefits**
- Salary £22,368 per year
- Training, development, and qualification opportunities
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- West Yorkshire Pension Fund membership - Current employer contribution is 16.3%
- An excellent holiday allowance which increases the longer you work with us
- Cycle to work scheme
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
- We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives._



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