Customer Experience Assistant

2 weeks ago


Chesterfield, United Kingdom Veezu Full time

Veezu are currently looking for a **Customer Experience Assistant** in **Chesterfield **to join our growing team This is an exciting opportunity to join a fast growing and award-winning company, on a full-time, permanent basis.

**Who are Veezu?**

Veezu is the UK’s #1 hyperlocal, multi region private vehicle hire provider. We provide efficient, safe and easy ways for people to travel, combining the reliable knowledge of experienced local Driver Partners with advanced consumer technology. Focused on local passenger needs we deliver over 1.5 million journeys per month, keeping our towns and cities moving safely and efficiently.

Not only does Veezu create amazing journeys for our customers, but we also strive to ensure that our colleagues have amazing journeys in their careers.
- **Veezu Values, because we**:_
- Do the right thing._
- Make it simple._
- Are bold. Think differently._
- Together, we create amazing journeys._

**What can you expect as a Customer Experience Assistant?**

**WORKING HOURS**

This is a part time role, working 35 hours per week.
- Monday 13:00 - 01:00
- Thursday 18:00 - 03:00
- Saturday 12:00 - 00:00

**During your journey as a Customer Experience Assistant, you will**
- Manage existing bookings and make sure they can be fulfilled.
- Manage advanced bookings and make sure this is checked regularly for any extra bookings taken.
- Create a great customer experience by checking vehicles in the area and support drivers and riders where needed.
- For long distance journeys you must work with the rider to secure pre-payment by using the online booking system.
- Work with local schools and drivers to assist in the safe travel of students.
- Support the callcentre team to resolve any driver or rider queries when required.
- Provide on the job training to support the callcentre team with company protocols and call handling when required.
- Work to company values and treat riders and drivers as you would wish to be, by being polite and courteous at all time.
- Be helpful and efficient always, developing positive customer relationships.
- Have great attention to detail and understand the importance of using the dispatch system correctly to achieve the best rider experience.
- Have an ability to ask the right questions to ascertain the rider’s needs.
- Monitor, coach and mentor call centre staff from all sites to enable the best rider and driver experience.
- Have great written and verbal communications skills and understand the importance of information sharing for a smoother service.
- Guide drivers and riders through the lost property process where appropriate.
- Work closely with account customers to ensure great customer service.

**Our expectations of you**
- Customer Service experience
- Excellent communication skills
- Computer literate (Microsoft Word, Outlook, Excel)
- Motivated and able to act proactively and independently
- Have good administration and organisation skills
- The ability to multi-task
- The ability to remain calm and professional when working under pressure

**Employee Benefits**:

- 28 days paid annual leave
- Workplace Pension
- Access to our employee perks, wellness & recognition platform provided via ‘Perk Box’
- Employee Assistance Programme: access to a 24/7 helpline providing employees and their partner and dependants with professional support, guidance and counselling when they need it the most.
- Learning & development opportunities to help you progress in your career

**Job Type**: Part-time
Part-time hours: 35 per week

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- 12 hour shift
- Every weekend
- Night shift

Work Location: In person



  • Chesterfield, Derbyshire, United Kingdom Veezu Full time

    Veezu are currently looking for a Customer Experience Assistant in Chesterfield to join our growing team This is an exciting opportunity to join a fast growing and award-winning company, on a full-time, permanent basis.Who are Veezu?Veezu is the UK's #1 hyperlocal, multi region private vehicle hire provider. We provide efficient, safe and easy ways for...

  • Customer Experience

    2 weeks ago


    Chesterfield, Derbyshire, United Kingdom Apprentify Full time

    Here at apprentify we are recruiting on behalf of our client in the cybersecurity industry who are looking for a sales executive to join their growing sales team. We're looking for ambitious sales executive apprentices looking to progress their careers and take their first step into the world of IT sales, working with the world's leading technology brands....


  • Chesterfield, United Kingdom Avanti GAS Limited Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 18 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, United Kingdom Avanti GAS Limited Full time

    Are you ready to join a team that will meet your ambitions, where you can make new friends and help customers? We’re on the lookout for fantastic Customer Service Advisors who will love speaking with people over the telephone and providing resolutions to their queries and complaints. You don’t have to have call centre experience; we know that customer...


  • Chesterfield, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 18 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 18 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, Derbyshire, United Kingdom Avanti GAS Limited Full time

    Are you ready to join a team that will meet your ambitions, where you can make new friends and help customers?We're on the lookout for fantastic Customer Service Advisors who will love speaking with people over the telephone and providing resolutions to their queries and complaints. You don't have to have call centre experience; we know that customer service...


  • Chesterfield, United Kingdom Ashgate Hospice Full time

    **About the role - Internal Vacancy** **Hours**: 15 hours per week usually worked 2 out of 7 days to include bank holidays and weekends Our Retail outlets provide 29% of much-needed income to the hospice. This is vital to be able to provide care to the people of Derbyshire. The hospice has 15 retail shops,1 furniture warehouse a Donation centre, 3...


  • Chesterfield, United Kingdom Avanti GAS Limited Full time

    **6-month Contract - Full Time (Monday - Friday)** **Hey! Stop scrolling for jobs and read about an opportunity that will be great for you!** What three words describe you? Customer-focused? Proactive? Enthusiastic? YES?! Are you ready to join a team that will meet your ambitions, where you can make new friends and help customers? Let’s make it a...


  • Chesterfield, Derbyshire, United Kingdom Elevation Recruitment Full time

    Chesterfield Customer Service Advisor Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunchElevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Service Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer support...


  • Chesterfield, United Kingdom JCT600 Full time

    **Customer Experience Advisor** **Job summary**: We are currently looking to recruit a Customer Experience Advisor to join our dynamic Customer Service Centre at Chesterfield. Within this role you will be the first point of contact for our customers with the aim of successfully converting this into a booking opportunity and enhancing the booking selling...


  • Chesterfield, United Kingdom Chase and Holland Full time

    **Customer Experience Advisor - Chesterfield - £20,000 - £24,000** Chase & Holland are excited to be working with one of the UK’s leading suppliers of energy solutions with a focus on relationships and service on a contract basis with a high probability of this being extended or being made permanent. This is an exciting opportunity for someone with...


  • Chesterfield, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, United Kingdom JCT600 Full time

    **Apprentice Customer Experience Advisor** **Job summary**: In this role you will also learn the importance providing all our customers with details of appropriate advice and services in line with our duty of care obligations. On the job training is provided and you will be paired up with an experienced advisor. 20% of your working hours will be spent...

  • Customer Assistant

    2 weeks ago


    Chesterfield, Derbyshire, United Kingdom Flogas Britain Ltd Full time

    Customer Assistant / Administrator - Staveley - 6 Month FTC£9.95 per hour (Basic) + Enhanced Overtime RatesMonday to Friday - 40 Hours per weekAs 'Experts in Energy', Flogas has more than 35 years' experience in providing tailored energy solutions to commercial, industrial and domestic customers across the UK. We help our customers live life connected, by...


  • Chesterfield, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant - Nights **Location**:Chesterfield, S44 5HY **Hours**:Part-Time Hours Available **Hourly Rate**: Up to £11.00 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+...