Debt Recovery Term Lead

3 months ago

Exeter, United Kingdom EDF Limited Full time

**Debt Recovery Term Lead**

**Do you have strong leadership and stakeholder management experience?**

**Are you motivated by leading and developing people?**

**If so, we have an exciting opportunity for a Debt Recovery Term Lead to join our team here at EDF**

**The Opportunity**

The Debt Recovery and Term Lead is a vital role within the Revenue Operations in our Retail business.

You will be responsible for aged debt collection performance working with partners, leading the strategy and delivery in this area. This includes termed debt collections, working with Debt Collection Agencies, aged debt resolution (180 days+) and litigation and debt sale activities.

**Pay, benefits and culture**

Alongside a starting salary of £51,200 and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives.

Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts and employee pricing.

Flexible working means you can work from home (if you wish) and we’ll provide a suite of IT equipment to ensure that you can work remotely comfortably and effectively. Occasional travel to an office may be required for meetings/team events.

At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We’ll value the difference you bring and offer opportunities for you to thrive and succeed.

**What you’ll be doing**

In this role, you will be responsible for defining and delivering aged debt resolution and collection plans. This will include our strategy for recovery of Live Aged Debt and Term debt, including debt collection agency management. Driving a continuous improvement culture through operational processes, management and using data to drive decisions will be a key part of the role.

You’ll own and champion agile ways of working, creating a high-performing team that is adept in creating and implementing solutions to business and industry challenges and will provide guidance and support when needed and encourage your team members to learn and grow both personally and professional enabling them to be the best version of themselves.

You’ll use data to proactively identify risks, challenges, and issues that may impact execution, develop mitigation plans, and drive timely resolution whilst driving a culture of continuous improvement within the team, seeking opportunities to enhance processes, methodologies, and tools to increase efficiency and effectiveness.

**Who you are**
- Our industry is tough, but rewarding - you are agile, resilient and open minded.
- Strong leader - You’ll have previous leadership experience and experience in leading the delivery of initiatives and small projects.
- Stakeholder engagement & communication - the ability to collaborate and communicate at all levels and to a wide range of audiences.
- Passionate and vibrant - genuinely excited to help customers, drawing energy from having problems to solve - the more complex the better.
- Calm and resilient - testing work is what keeps you creative and motivated;
- Curious - change feels good. You look for ways to develop yourself and love to explore new ways of doing things;
- Happy to make decisions, fear of failing doesn’t hold you back, it drives you forward, learning all the time. Passionate about creating a culture of empowerment.
- Open - you’re passionate about creating an environment where everyone can be themselves, all day, every day.
- An awareness of the energy industry and revenue operations/debt is desirable, but not essential if you tick all the above boxes.

**Location: Flexible/Home working - occasional travel to office**

**Join us and together we can help Britain achieve Net Zero.

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