Income Recovery Officer

3 months ago

Exeter, United Kingdom LiveWest Full time

**About The Role**:
Are you a motivated, self-starting problem solver with experience of excelling in a target driven role? If so, we want to hear from you.

Right now is an exciting time to join LiveWest, the largest housing association in the South West.

We are looking for an Income Recovery Officer to join our busy Income team.

You will use your skills in negotiation to achieve the best outcomes for both the business and your customer. You'll be providing excellent customer service and promoting a culture of sustainable payment amongst your customer base.

If you are target driven, comfortable facing challenging situations and an excellent negotiator, this could be the role for you

This role is being offered on a **full time, permanent **basis and can be based in our **Exeter, Tolvaddon or Weston-super-Mare** office. A hybrid working style is an option.

To be considered for the role of Income Recovery Officer, you will have the skills, knowledge and experience required for a Level 1 - Team Member role, along with the below role specific requirements:

- Experience of being part of a team in a performance monitored environment. (D)
- Knowledge of current social housing issues and relevant legislation. (D)
- Knowledge of debt recovery procedures for housing related debt, including court case preparation and presentation. (D)
- Previous experience in a housing related role. (D)
- CIH relevant qualification, or equivalent expertise through study and experience. (D)
- Understanding and commitment to delivery of excellent customer service.
- Knowledge of MS Office Suite and Income Management System. (D)
- Excellent interpersonal skills.
- Able to negotiate and liaise with customers and a wide range of internal teams and external agencies.
- Full, valid UK driving licence.

**About The Company**:
**Our Reward and Benefits**:

- Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.

**About Us**:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.

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