Tax Collection Officer
5 months ago
The Council Tax Collection Officer plays a vital role in efficiently managing overdue accounts, ensuring fair recovery practices, and assisting customers in sustainable debt repayment. They uphold the 'Help me with my financial/housing problem' system, contributing to revenue protection and enhancement while providing proactive customer support and improving collection processes. Their duties include account management, fair debt recovery, payment plan negotiation, early intervention to prevent escalation, complex case referral, customer support, administrative tasks, team feedback, and colleague support.
**Requirements**:
Qualifications & Knowledge:
- Diploma in Local Taxation or equivalent experience.
- Experience in income recovery and customer service.
- Knowledge of local authority policies.
- Familiarity with relevant systems.
- Understanding of legal processes in debt collection.
- Knowledge of financial solutions and regulations.
- Ability to handle sensitive information securely.
Special Requirements & Skills:
- Ability to understand customer situations.
- Excellent communication skills.
- Proactive in contacting customers.
- Flexible and adaptable.
- Strong negotiation skills.
- Positive attitude and resilience.
- Integrity and accuracy in work.
- Self-motivated and organized.
**Job Types**: Full-time, Temporary contract
Pay: From £13.03 per hour
Schedule:
- Monday to Friday
**Experience**:
- Local Taxation or equivalent: 2 years (required)
Work Location: In person
Reference ID: JOB-2035
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