Customer Service Specialist

7 months ago


Cheltenham, United Kingdom Workplace Interiors Co Full time

Are you looking to be part of a vibrant, customer-focused team where your skills will flourish personally and professionally? 

Do you thrive on providing an excellent customer experience, answering queries and providing solutions? 

Do you love to be organised and accurate? 

At WICC we are looking for a dynamic, systems focussed individual with strong organisational and administrative skills to work as part of our busy team. 

We have a huge focus on efficiency, technology and innovation and we are really looking for someone to help provide support across a number of business areas, working with operational team members to provide an efficient and accurate service to our customers.

**Key duties to include**:
Consistently providing excellent service to customers and suppliers alike

A variety of administrative tasks within the team whilst maintaining accurate records

Problem solving and delivering solutions

Responding to delivery or tracking issues

Working with the Warehouse team to manage despatch paperwork

Seeking out process improvements and sharing ideas on how to make things better

A bit about us  

We’re a family run group of businesses specialising in commercial interiors. Since 1993, our team has continued to grow, develop, work hard and innovate together. 

In 2022 in were certified as a Great Place to Work after our fab team gave positive experience feedback, based on our company culture, perks, support and values. Our staff will always be our priority and this certification allows us access to insights, analytics and workshops to continue to develop our people strategy. 

What’s in it for you? 

Aside getting to spend time with a group of awesome people, you will have access to an excellent employee benefits program because we believe that a great process starts with great people. We recognise and reward our brilliant team with perks that include (but are by no means limited to):  

**The Benefits**:
Structured and supported professional development programs

Christmas and summer socials (with lots of fun in between)

Enhanced maternity/paternity packages

Flexible working environments across multiple sites

Access to Bupa Employee Assistance Program

Great Place to Work certified company

Annual charity events

**The Person**:
Highly organised and detail oriented

Proactive in seeking out opportunities for improvement

Excellent in communication and customer service skills

Proficient in handling multiple tasks efficiently



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