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Customer Care Specialist
4 months ago
**Customer Care Specialist**
**£27,000 - £32,000**
**5 days a week (including weekends)**
**About VoCoVo**
VoCoVo is a leading telecommunications specialist whose technology is used by thousands of people around the world daily, and we have a top 10 ranking in the ‘Sunday Times Tech Track 100’. We are also recognised as a great place to work and have achieved top 100 status in the best small-to-medium size businesses to work for.
We have a dedicated team of technically minded people with a passion for improving customer experience for our customers through more efficient communication. VoCoVo is a rapidly growing telecoms company, providing an integrated software and hardware solution to some of the biggest names in retail - with customers across the globe. We are now looking for a Customer Care Specialist to provide a single point of contact for Customers, after the installation of VoCoVo systems, for all query handling.
**Responsibilities**:
- Provide incoming call support in relation to all Customer Care enquiries
- Customer satisfaction monitoring
- VoCoVo Care Document maintenance
- General and Tech Support ticket - low level troubleshooting
- Warranty Returns administration and triage
- Product Repair / Replace service triage and admin
- Service and Product quality improvements
- Product expertise and Knowledge Base Content Management
**Requirements**:
- Effective communication and organisational skills
- Interpersonal skills
- Attention to detail
- Decision making
- Problem solving and identifying solutions
- Customer focus
- Vision and leadership
- 50 miles from Cheltenham - 3 days a week in the office
**What we can offer you**
- Personal career opportunities as we scale.
- A dynamic team culture.
- An autonomous role where you are master of your own destiny.
**The package**
- Hybrid working, within 50 miles of the Cheltenham office.
- 25 days holiday + bank holiday
- Contributory pension scheme
- Life assurance & private medical insurance
- Employee assistance programme
- Free on-site company parking
- Cycle2Work scheme
- Enhanced maternity & paternity package
- Training & development opportunities
**Salary**: £27,000.00-£32,000.00 per year
Schedule:
- Every weekend
Ability to commute/relocate:
- Cheltenham, Gloucestershire: reliably commute or plan to relocate before starting work (required)
Work Location: In person