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Client Liaison Officer

4 months ago

Wakefield, United Kingdom Bridge-It Housing UK Team Ltd Full time

**Client Liaison Officer**

**Who we are - Bridge-It Housing**

Bridge-It Housing provides housing and support to families, single males and females. We do not discriminate by race, colour or religion and see each client as an individual, a human being, with the ability to, with the right support, turn their life around.

**Responsibilities**
- Assist clients to identify clear routes to basic services that are available according to their individual circumstances
- Providing advice and support on, Benefits, Education, Health, Employment and community involvement
- Help clients ensure that they have copies of all necessary documentation relating to their refugee status (if applicable)
- Provide advice about obtaining a national insurance number and opening bank/Post Office accounts
- Assist clients to access and integrate with cultural/faith communities
- Assist and encourage clients to make contact and develop networks with people
- Liaise with statutory and voluntary agencies including a variety of landlords, training, education, health and employment providers
- Assist in training volunteers to develop skills and knowledge to deliver a housing support service to clients
- Encourage appropriate and acceptable behaviour from clients whilst using the service

**Activities**
- Carry out **Risk Assessments** with potential service users
- Complete **Sign Up paperwork** for new service users
- Carry out regular **support sessions** with your service users (minimum once every two weeks)
- Attend **support sessions with external agencies** (GP, addiction, mental health services)
- Attending your allocated properties **twice per week** to check on the welfare of your clients (Mondays & Fridays)
- Complete **Client Contact Records** after every communication with, or on behalf of a client

**Managing Information**
- Maintain up to date and accurate documentation regarding client group and work undertaken
- Contribute information necessary for monitoring and evaluation of the service
- Maintain the confidentiality of staff and clients

**Managing Self**
- To seek to work towards a best practice framework, continually evaluating service provision and adapting to needs of client group
- To participate in personal and professional development
- Manage time and prioritise workload
- To work in a manner deemed to be fair and consistent

**Other**
- To undertake any other duties that from time to time, may be reasonably required
- To promote Equality and Diversity in all areas of activity and responsibility including employment and service provision

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£21,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Wakefield: reliably commute or plan to relocate before starting work (required)

Work Location: One location