Client Liaison Lead

6 months ago


Wakefield, United Kingdom Sopra Steria Full time

Do you want to be part of something that makes a real difference? We are looking for an experienced Client Liaison Lead to work in partnership with our Purchase to Pay team leaders, to design and implement new or improved business processes.
NHS SBS are now the UK's leading provider of business services to the NHS, which include Finance & Accounting, Procurement and Employment Services. We currently work with 100% of the NHS Commissioning organisations and over a third of NHS Trusts, providing a high level of governance and accountability for around £100 billion of NHS spend annually.
The P2P team provide a full accounts payable service to clients from invoice capture right through to payment. Our colleagues working in this modern environment provide a customer-focused, outcome-measured service. Everyone is supported in their development and there are growth opportunities allowing everyone to thrive through continuous professional development
During your initial training period you may be required into the office more frequently, however once established in the role you will work from home and travel to our Leeds office once a quarter.

**What you'll be doing**:

- Familiar with P2P systems and practices
- Experience in dealing with customer/client service facing environment
- The ability to work effectively both individually and as part of a team, with mínimal management intervention
- Planing and prioritising own workload and the workloads of others
- Analytical thinking, understand and using financial and performance data.
- Strategic thinking, outcome focused, with the ability to see the ‘bigger picture’
- Confident in communicating to others around the business/ to senior managers
- Able to investigate and resolve issues thoroughly, providing root cause analysis
- Effective time management and can work to targets and within set guidelines
- Appreciates/understands the importance of data security in the services provided
- Hold Monthly Client Calls and prepare Client packs
- Responsible for dealing effectively with queries from both internal and external customers

**What you’ll bring**:

- Very strong understanding of relevant ERP system e.g. Oracle D
- Flexible manner and approach
- Passionate about service excellence

**It would be great if you had**:

- Excellent PC skills and familiar with using Microsoft Office packages (particularly Excel and preferably at intermediate level)

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type**: Full-time, Permanent
**Location**: Leeds
**Security Clearance Level**:DBS
**Internal Recruiter**: Chloe
**Salary**:£24,500

**Benefits**: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

**Loved reading about this job and want to know more about us?**
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
**Would you like to join us on our journey?



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