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Client Advisor

8 months ago

Wakefield, United Kingdom Turning Point Full time

**Job Introduction**:
What does it take to become a leading health and social care organisation in the UK? It takes people who can turn lives around every day - providing support and encouragement, delivering innovative services and generally improving life for individuals affected by mental health problems.

An exciting new opportunity has arisen for an additional Client Advisor to join the team on a fixed term basis at Turning Point, based at our Wakefield Office and Talking Shop. You will provide first point of contact for clients and professionals wanting to arrange a referral into service.

This is a fixed-term position - 12 months.

**Role Responsibility**:
As a Client Advisor your main responsibilities will be:

- To carry out the initial triage and screening for new clients who want to make a referral for assessment and treatment.
- Work with Clients to help and support booking onto our wellbeing workshop and groups.
- To process data accurately and sensitively, in accordance with GDPR and best practice
- To work closely as a team and with approval from the manager to ensure that the “knowledge base” is accurate and up to date
- To update Turning Points Client Record system and other related systems with new information and keeping existing records accurate and up to date.
- Identify and escalate as appropriate, priority/risk issues through the appropriate channels
- To work towards and exceed performance indicators and service levels set by your manager

You will be required to work on a 7 day rota basis between the hours of 8:00-20:00.

**About us**:
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

**_What Benefits Will I Receive?_**

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes:

- Comprehensive learning and development opportunities so we can invest in your future - we’re proud to have a silver accreditation from _Investors in People. _Choose from our range of courses to gain recognised qualifications
- 29 days’ paid holiday a year, increasing to 30 days. Plus the option to buy additional holidays and spread the cost
- An exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings
- Flexible working solutions to support your work-life balance
- Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
- Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
- A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family
- Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
- Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
- A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us
- We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date._

Turning Point

**Attached documents**:

- Client Advisor JD.pdf

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