Health Advisor

3 days ago


Wakefield, United Kingdom Grafton Recruitment Full time

Job Title: Health Advisor

Location: Wakefield and Rotherham

Hourly Rate**:Pre 12 weeks**:
06:00 to 20:00- Monday to Friday: £9.50

20:00 to 06:00 Monday to Friday nights or Saturdays: £12.83

Sundays and Bank Holidays: £16.06

**Post 12 weeks (per hour)**:
06:00 to 20:00- Monday to Friday: Friday £10.40

20:00 to 06:00 Monday to Friday nights or Saturdays: £14.04

Sundays and Bank Holidays: £17.58

Hours: 24-30 Hours per week.

Length of the contract: Temporary to Permanent (12 week probation via agency)

Grafton Recruitment are seeking to appoint several Health Advisors for our client. There are positions available in both their Rotherham and Wakefield call centres.

As a Health Advisor you will be highly trained to assess and negotiate to ensure the best patient care and outcome - no two calls will be the same. It is an incredibly rewarding role that allows you to really make a difference to patients' lives.

You do not need any experience in healthcare as full comprehensive training will be provided, however you do need to be dedicated to caring for all patients and be able to work out of hours as this is essential.

Main Duties:

- To deliver high quality, safe and clinically effective health care over the telephone
- To support patients to manage their own condition at home, where clinically appropriate
- To liaise effectively between caller and third party in critical situations
- To ensure that every patient contact is conducted appropriately with an emphasis on the provision of clear, evidence-based advice and signposting to an appropriate service
- To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be highly challenging due to emotive circumstances or caller aggression
- To use complex communication skills to negotiate
- To actively communicate with fellow staff to assist service delivery
- To meet daily key performance indicators (KPIs) and targets
- To keep immediate and accurate records of service user enquiries

Role Criteria
- Ability to deal with confidential/sensitive and distressing information
- Ability to work under pressure
- Ability to prioritise workload and meet performance targets
- Minimum of 3 GCSEs at Grade C or above or equivalent, including English
- Customer service experience
- Excellent telephone manner and strong communication skills
- Active Team Player
- A valid driving license

Hiring Contact: Katie Storr

Agency: Grafton Recruitment

If you would like any further information about any vacancies before applying, please feel free to contact



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