Part Time Health Advisor

3 weeks ago

Wakefield, United Kingdom HR GO Recruitment Full time

Hrgo are seeking part time Health Advisors, in Wakefield. As a Health Advisor for the Integrated Urgent Care service, you will be the first point of contact of communication with patients, patients' relatives, healthcare professionals and other callers.Using NHS Pathways to record patients' demographics and basic clinical information, you will assess their condition and ensure they are directed to the most appropriate healthcare professional or end disposition.

You will provide assessment, basic advice and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home.

Duties
- To deliver high quality, safe and clinically effective health care over the telephone using clinical decision system NHS Pathways
- To support patients to manage their own condition at home, where clinically appropriate
- To liaise effectively between caller and third party in critical situations/areas of concern eg child abuse, where information is not consistent or may be disputed
- To ensure that every patient contact is conducted appropriately with an emphasis on the provision of clear, evidence based advice and signposting to an appropriate service
- To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be highly challenging due to emotive circumstances or caller aggression
- To use complex communication skills to negotiate (using language support services as necessary)
- To undertake alternative roles (with appropriate training and support) within the wider Trust in a business continuity situation.

**Skills**:

- Effective communicator (both verbal and written)
- Effective engagement and influencing skills
- Effective listening skills
- IT literate

Experience Required
- Excellent telephone manner
- Effective social skills gained from experience dealing with the public
- Customer service skills
- An understanding of the call handling and telephone triage roles
- Experience of liaising with multi-disciplinary agencies

**Qualifications**:

- 3 GCSEs at grade C or above (or an equivalent qualification) including English OR
- have successfully completed NHS Pathways training OR
- have considerable customer service skills and experience which they are able to demonstrate

Hourly Pay Rate:
Weekdays £10.09

Nights & Saturdays £13.62

Sundays and Bank Holidays £17.15

24hrs - 30hrs a week

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