Customer Liaison Assistant

7 hours ago


Wakefield, Wakefield, United Kingdom Avant Homes Full time

The Role

Customer Service Excellence

We are seeking a highly organized and customer-focused individual to join our team as a Customer Liaison Assistant. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving queries, and ensuring that their needs are met.

Key Responsibilities

  • Manage customer inquiries and resolve non-complex issues in a timely and professional manner.
  • Liaise with site management teams, customer care technicians, and external subcontractors to ensure efficient completion of remedial works.
  • Maintain accurate records of customer interactions and ensure that customers are kept informed throughout the process.
  • Provide administrative support to the customer service department, including checking invoices and forwarding for payment.
  • Prepare and collate defect reports as required.

Requirements

  • Strong administration skills and knowledge of Microsoft Office, including Word and Excel.
  • Ability to work under own initiative and manage time effectively in a fast-paced customer service environment.
  • Experience of working within a complaint's environment with a focus on customer experience.
  • Flexible and adaptable to changing requirements.
  • Good verbal and written communication skills.
  • Numerical and literacy skills.

About Avant Homes

Avant Homes is a leading homebuilder with a commitment to delivering exceptional customer service. We are a dynamic and forward-thinking company that values our employees and strives to create a positive and supportive work environment.



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